B2B Collections Pro - Resolve Payments & Cash Flow (Onsite)

Creative Financial Staffing, LLC; Columbus (OH); On-site; USD 33,000 - 39,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Specialist in Columbus, OH. This onsite role focuses on managing a portfolio of B2B accounts, following up on invoices, and resolving payment issues to maintain healthy cash flow.

Candidates should have 2+ years in B2B collections, strong communication skills, and proficiency in Excel and ERP systems. The position offers full-time, onsite work with an hourly pay rate of $24–$28.

Qualifications

• 2+ years of B2B collections, accounts receivable, or commercial collections experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Experience handling customer payment disputes and account resolution.

Responsibilities

• Manage a portfolio of B2B customer accounts.
• Contact customers via phone and email regarding outstanding invoices.
• Review aging reports and prioritize collection activities.
• Investigate and resolve billing discrepancies, payment disputes, and account concerns.
• Negotiate payment arrangements and follow through to completion.
• Maintain detailed records of collection efforts and customer communications.
• Partner with Accounting, Customer Service, and Sales teams to resolve account issues.
• Assist with cash application research and accounts receivable reconciliation.
• Escalate delinquent accounts as necessary and recommend appropriate actions.
• Support month-end reporting and collection performance tracking.

Skills

B2B collections

Communication

Excel

ERP systems

Multitasking

Attention to detail

Dispute resolution

Tools

Excel

ERP/accounting systems

Job description

Creative Financial Staffing, LLC is seeking a Collections Specialist in Columbus, OH. This onsite role focuses on managing a portfolio of B2B accounts, following up on invoices, and resolving payment issues to maintain healthy cash flow.

Candidates should have 2+ years in B2B collections, strong communication skills, and proficiency in Excel and ERP systems. The position offers full-time, onsite work with an hourly pay rate of $24–$28.