Collections Specialist – Start Immediately!

Creative Financial Staffing, LLC; Columbus (OH); On-site; USD 33,000 - 39,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Specialist in Columbus, OH. This onsite role focuses on managing a portfolio of B2B accounts, following up on invoices, and resolving payment issues to maintain healthy cash flow.

Candidates should have 2+ years in B2B collections, strong communication skills, and proficiency in Excel and ERP systems. The position offers full-time, onsite work with an hourly pay rate of $24–$28.

Qualifications

• 2+ years of B2B collections, accounts receivable, or commercial collections experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Experience handling customer payment disputes and account resolution.

Responsibilities

• Manage a portfolio of B2B customer accounts.
• Contact customers via phone and email regarding outstanding invoices.
• Review aging reports and prioritize collection activities.
• Investigate and resolve billing discrepancies, payment disputes, and account concerns.
• Negotiate payment arrangements and follow through to completion.
• Maintain detailed records of collection efforts and customer communications.
• Partner with Accounting, Customer Service, and Sales teams to resolve account issues.
• Assist with cash application research and accounts receivable reconciliation.
• Escalate delinquent accounts as necessary and recommend appropriate actions.
• Support month-end reporting and collection performance tracking.

Skills

B2B collections

Communication

Excel

ERP systems

Multitasking

Attention to detail

Dispute resolution

Tools

Excel

ERP/accounting systems

Job description

Collections Specialist

Location: Columbus, OH
Schedule: Full-Time, Onsite
Pay: $24.00 – $28.00 per Hour

Position Overview

We are seeking a motivated and detail-oriented Collections Specialist to join our growing team in Columbus, Ohio. This onsite opportunity is ideal for a professional with business-to-business collections experience who enjoys problem-solving, building customer relationships, and helping organizations maintain healthy cash flow.

The Collections Specialist will manage a portfolio of commercial accounts, follow up on outstanding invoices, and work closely with customers and internal teams to resolve payment issues. The successful Collections Specialist will be organized, professional, and capable of balancing customer service with collection objectives.

Responsibilities

• Manage and collect on a portfolio of B2B customer accounts.

• Contact customers via phone and email regarding outstanding invoices and past-due balances.

• Review aging reports and prioritize collection activities.

• Investigate and resolve billing discrepancies, payment disputes, and account concerns.

• Negotiate payment arrangements and follow through to completion.

• Maintain detailed records of collection efforts and customer communications.

• Partner with Accounting, Customer Service, and Sales teams to resolve account issues.

• Assist with cash application research and accounts receivable reconciliation.

• Escalate delinquent accounts as necessary and recommend appropriate actions.

• Support month-end reporting and collection performance tracking.

Qualifications

• 2+ years of B2B collections, accounts receivable, or commercial collections experience.

• Strong verbal and written communication skills.

• Proficiency with Microsoft Excel and ERP/accounting systems.

• Ability to manage multiple priorities and meet deadlines.

• Strong attention to detail and problem-solving abilities.

• Experience handling customer payment disputes and account resolution.

What We're Looking For

The ideal Collections Specialist is confident communicating with customers, skilled at resolving payment issues, and committed to maintaining positive business relationships. A successful Collections Specialist will be comfortable working in a fast-paced environment while managing multiple accounts and collection priorities.

Compensation: $24.00 – $28.00 per hour
Location: Columbus, OH (Onsite)
Employment Type: Full-Time

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