B2B Care Operations Analyst - VOC, Dashboards & PM

WCL Group; Plano (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

WCL Group in Plano, TX is seeking a Business Operations Analyst III for B2B CARE to manage vendor relationships and act as a business analyst for non-IT projects. You will handle VOC management, contract review, operational support, and budgeting workflows, reporting to a project manager or director.

The role emphasizes cross-department collaboration, development of B2B dashboards, and process improvements aligned with customer expectations, with a 12-month onsite term.

Qualifications

• Bachelor’s degree in business, Finance, or related field is required.
• Minimum 5 years of related experience including administrative and project management work.
• Experience with VOC management and cross-department collaboration is essential.
• Proven ability to plan and execute large projects and build stakeholder relationships.

Responsibilities

• Provide B2B CARE Department Operations Support and business planning assistance.
• Support projects with status tracking, documentation, and updates.
• Collaborate cross-departmentally to enhance B2B customer satisfaction.
• Develop and maintain B2B dashboards for internal and external stakeholders.
• Assist in reporting preparation for senior leadership and Global HQ.
• Improve B2B service processes to meet customer expectations.
• Support team target setting and strategic preparation.
• Assist inventory management and parts demand forecasting.
• Provide day-to-day operational support.

Skills

Vendor relationships

Project management

Cross-functional collaboration

Operations support

VOC management

Reporting & dashboards

Education

Bachelor’s degree in business, Finance, or related field

Tools

Microsoft Office Suite

Job description

WCL Group in Plano, TX is seeking a Business Operations Analyst III for B2B CARE to manage vendor relationships and act as a business analyst for non-IT projects. You will handle VOC management, contract review, operational support, and budgeting workflows, reporting to a project manager or director.

The role emphasizes cross-department collaboration, development of B2B dashboards, and process improvements aligned with customer expectations, with a 12-month onsite term.