Business Analyst III - B2B CARE Business Operations Analyst

WCL Group; Plano (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

WCL Group in Plano, TX is seeking a Business Operations Analyst III for B2B CARE to manage vendor relationships and act as a business analyst for non-IT projects. You will handle VOC management, contract review, operational support, and budgeting workflows, reporting to a project manager or director.

The role emphasizes cross-department collaboration, development of B2B dashboards, and process improvements aligned with customer expectations, with a 12-month onsite term.

Qualifications

• Bachelor’s degree in business, Finance, or related field is required.
• Minimum 5 years of related experience including administrative and project management work.
• Experience with VOC management and cross-department collaboration is essential.
• Proven ability to plan and execute large projects and build stakeholder relationships.

Responsibilities

• Provide B2B CARE Department Operations Support and business planning assistance.
• Support projects with status tracking, documentation, and updates.
• Collaborate cross-departmentally to enhance B2B customer satisfaction.
• Develop and maintain B2B dashboards for internal and external stakeholders.
• Assist in reporting preparation for senior leadership and Global HQ.
• Improve B2B service processes to meet customer expectations.
• Support team target setting and strategic preparation.
• Assist inventory management and parts demand forecasting.
• Provide day-to-day operational support.

Skills

Vendor relationships

Project management

Cross-functional collaboration

Operations support

VOC management

Reporting & dashboards

Education

Bachelor’s degree in business, Finance, or related field

Tools

Microsoft Office Suite

Job description

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation - and one of the most well-known brands in the world.

LOCATION

Plano, Texas, 75023

COMPENSATION

$45.65 per hour

SCHEDULE

Monday-Friday, 9:00 AM - 6:00 PM Onsite

CONTRACT TERM

12 months assignment with high likelihood of extension/conversion to full time employee

POSITION OVERVIEW - Business Analyst III - B2B CARE

Business Operations Analyst

This role maintains vendor relationships and acts as a business analyst for non-IT projects, sitting above an administrative level but below a management level. The B2B CARE Business Operations Analyst is responsible for carrying out organizational operations functions including Customer VOC (Voice of Customer) Management, contract review, operational project support, and warranty management, along with maintaining project management processes including goals, deadlines, metrics, and budget. This role typically reports to a project manager or director.

RESPONSIBILITIES

• Provide B2B CARE Department Operations Support and business planning support
• Support projects including status tracking, documentation, and detail updates
• Collaborate cross-departmentally to support B2B customer satisfaction
• Develop B2B dashboards for internal and external stakeholders
• Support reporting preparation for senior leadership and the Global HQ office
• Develop and improve B2B service processes in alignment with B2B customer expectations
• Support strategic thinking and collaborative preparation for team targets
• Support inventory management and parts demand forecasting
• Provide day-to-day operational support

REQUIRED QUALIFICATIONS/SKILLS

• Bachelor’s degree in business, Finance, or a related field required
• 5 years of related experience (3-5 years of related administrative and project management experience)
• Must have experience with Microsoft Standard Office Suite
• Must have demonstrated project and program management skills
• Proven experience successfully planning and executing large projects and/or events
• Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels
• MUST HAVE
• VOC (Voice of Customer) Management
• Operations Support
• Performance Management