B2B Account Manager

Montway-LL; Livonia (MI); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with company match

Paid vacation and Paid Leave (SickTime

6 Paid Holidays

3 Floating Holidays

Paid training

Opportunity for growth

Friendly and fun work environment

Company Paid Life, STD/LTD

EAP (Employee Assistance Program)

Job summary

Montway Auto Transport in Livonia, MI is seeking a B2B Account Manager to drive new business and manage client relationships through the full order lifecycle.

The role focuses on SMB prospecting, effective communication, and delivering exceptional customer service while coordinating load builds and urgent orders. It emphasizes collaboration and performance-driven compensation in a fast-paced setting.

Qualifications

• B2B selling experience; preferably via phone.
• The ability to connect with and influence others.
• Articulate the value proposition of Montway solutions.
• Strong negotiation and closing skills.
• Driven, motivated, and passionate about selling.

Responsibilities

• Cold calling primarily SMBs to present Montway solutions.
• Prospecting and winning new business by following the Montway sales process.
• Managing and farming the account throughout the lifecycle.
• Providing excellent customer service with live shipment updates.
• Order Lifecycle Management: managing orders through delivery.
• Managing Load Builds and Dispatching Urgent Orders.
• Proactively communicating with customers and supporting billing efforts.
• Setting carrier pay and negotiated price adjustments.

Skills

B2B selling

Phone sales

Negotiation

Closing skills

Account management

Prospecting

CRM usage

Education

High School Diploma

Tools

Salesforce

Job description

B2B Account Manager

Montway Auto Transport Livonia, Michigan

About Montway

Montway Auto Transport is one of the leaders in the U.S. Auto Transport industry. Recently recognized by Inc. Magazine as one of the top five thousand fastest-growing businesses nationwide and certified as a “Great Place to Work”; Montway leverages innovative logistical solutions and personalized customer service to provide fast and reliable consumer experiences. Montway has safely shipped +1,500,000 vehicles and strives to deliver a 5-star experience with peace-of-mind transport. We are looking for forward-thinking individuals who enjoy working in fast-paced, collaborative environments. As a B2B Account Manager, you will prospect and win new business opportunities, then manage those accounts through the full order lifecycle.

Responsibilities Include But Are Not Limited to The Following

• Cold calling primarily SMBs (small and mid-sized businesses), including automotive dealerships and other verticals, to present Montway solutions.
• Prospecting and winning new business by following the Montway sales process.
• Managing and farming the account throughout the lifecycle.
• Providing excellent customer service throughout the order cycle by tracking and communicating with the customer.
• Order Lifecycle Management (OLM): Managing orders through delivery.
• Managing Load Builds.
• Dispatching Urgent Orders.
• Proactively communicating with customers.
• Providing customers with live updates on the location and status of their shipments as needed.
• Supporting Montway billing efforts for our clients from invoice to payout.
• Controlling your compensation by setting carrier pay and invoice rates for the customers that exceed the initially posted price, as well as any negotiated price adjustments.

Minimum Requirements

• Business to Business (B2B) selling experience; preferably via phone.
• The ability to connect with and influence others.
• The ability to articulate the value proposition of Montway solutions.
• Strong negotiation and closing skills.
• To be driven, motivated, and have a passion for selling!
• A proven history of success in a sales or sales-like position.
• Excellent teamwork skills.

Preferred Requirements

• Minimum High School Diploma.
• CRM experience — Salesforce preferred.
• Cold calling and prospecting experience.

Timekeeping

This is an hourly, non-exempt position. You are required to clock in and out in the company timekeeping system for all time worked, including the start and end of each shift and unpaid meal breaks. Overtime is paid for hours over 40 in a workweek and requires prior approval from your manager.

Work Schedule

This role is based in our Livonia, MI office. The standard schedule is five days in office. A three-day in-office schedule — Tuesday, Wednesday and Thursday — is available and is earned through monthly performance. New hires are in office five days per week for their first month; from month two, the three-day schedule is granted the month after you meet your expectations and suspended the month after you miss them. Full detail is in the Commission Plan section of this document.

What we look for in our employees

• Stay humble, stay hungry.
• Respect everyone as family.
• Do your best in everything you do.
• Care for employees and customers.

Now for the fun stuff, what we offer in return

• Medical, Dental and Vision
• 401k with company match
• Paid vacation and Paid Leave (Sick Time)
• 6 Paid Holidays
• 3 Floating Holidays
• Paid training
• Opportunity for growth
• Friendly and fun work environment
• Company Paid Life, STD/LTD
• EAP (Employee Assistance Program)

Work Structure & Performance Perks

• In-Office Schedule: 5 days/week base schedule.
• Earned Hybrid Schedule: 3 days in-office (Tue–Thu) / 2 days remote.
• Performance Tiering: Hybrid flexibility is unlocked monthly by hitting key performance targets (verified via Salesforce and phone activity by the 10th of each month).
• New Hires: First 30 days are full-time in-office to ensure seamless onboarding, with hybrid eligibility beginning in Month 2.