IT Support Specialist

RLC, LLC; Broussard (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

RLC, LLC in Broussard, LA is seeking a self-motivated IT Help Desk Support Technician to be the frontline for resolving employee tech issues via tickets, phone, email, and in-person support, with occasional travel to remote sites and rare after-hours emergencies.

You will administer Windows Server and Active Directory, deploy patches via Intune/WSUS/PDQ Deploy, configure networking gear, image workstations, and manage Azure AD, Microsoft 365, and mobile devices (Intune/Jamf Pro).

Qualifications

• Associate degree or equivalent certifications; 3–5 years IT support experience.
• CompTIA A+ certification (or equivalent hands-on experience).
• Strong knowledge of Windows Server administration (AD/DNS/DHCP/GPO), backup and patch deployment.
• Hands-on networking and cabling skills; familiarity with Azure/Entra ID and Microsoft 365 administration.

Responsibilities

• Provide day-to-day help desk support and training across departments.
• Monitor and validate backup jobs; perform restore testing.
• Administer Windows Server and Active Directory; manage AD/DNS/DHCP/GPO and File Services; Hyper-V.
• Deploy patches via Intune, WSUS, or PDQ Deploy.
• Configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs; handle cabling.
• Build and image Windows workstations; manage hardware/software inventory.
• Administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA.
• Manage iPads/mobile devices via Intune or Jamf Pro.
• Occasional travel to remote locations; respond to rare after-hours emergencies.

Skills

Windows Server

Active Directory

Networking

Intune/MDM

Veeam Backup

Troubleshooting

Hybrid identity/MFA

PowerShell

Cable installation

Azure AD

Microsoft 365

Education

Associate degree or equivalent certifications

Tools

Intune

WSUS

PDQ Deploy

Jamf Pro

Veeam

Hyper-V

Azure Entra ID

Job description

RLC, LLC is looking for a self-motivated IT Help Desk Support Technician to join our team. You'll be the front line for resolving employee tech issues - via tickets, phone, email, and in-person - while also taking on infrastructure and special projects to grow our IT systems. This role suits someone who works well independently, is comfortable traveling to remote sites occasionally, and can respond to rare after-hours emergencies.

What You'll Do

Provide day-to-day help desk support and hands-on training across all departments; monitor and validate backup jobs and perform restore testing; administer Windows Server (AD, DNS, DHCP, GPO, File Services, Hyper-V) and manage Active Directory; deploy patches and software updates via tools like Intune, WSUS, or PDQ Deploy; configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs, including running and terminating Cat5e/Cat6 cabling; build and image Windows workstations and manage hardware/software inventory; administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA; and manage iPads and mobile devices via Intune or Jamf Pro.

What You'll Need

Associate degree or equivalent certifications plus 3-5 years of IT support experience, CompTIA A+ certification (or equivalent hands-on experience), strong knowledge of Windows Server 2016-2025 administration, experience with automated deployment tools, hands-on networking and cabling skills, familiarity with Azure/Entra ID and Microsoft 365 administration, backup solution experience (Veeam or Windows Server Backup), and strong Excel/Word proficiency. A valid driver's license is required for travel to remote locations.

Nice to Have

Network+, Security+, or AZ-104/MD-102 certification; experience with Cisco, Meraki, or Ubiquiti gear; PowerShell scripting; SharePoint or SQL Server experience.