Azure & Hybrid Cloud Support Engineer - L2

AgreeYa Solutions; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

AgreeYa Solutions is seeking an experienced Cloud Support Engineer (L2) to ensure reliability, performance and security of enterprise cloud environments. You will troubleshoot complex issues, lead upgrades, and collaborate with infrastructure, security and operations teams to keep mission-critical systems running smoothly.

The role covers Azure IaaS operations, hybrid infrastructure management, ITIL-aligned incident/change processes, monitoring, backup/disaster recovery, and mentoring junior

Qualifications

• VMware/Hyper‑V administration experience.
• Windows Server administration expertise.
• Hands-on VPN and ExpressRoute connectivity knowledge.
• Strong RCA and problem-solving capabilities.

Responsibilities

• Deploy, configure, manage, and troubleshoot Azure VMs, Storage, VNets, Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts.
• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
• Support Active Directory, Exchange, and Microsoft 365 environments.
• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues.
• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation.
• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities.
• Provide technical guidance and mentorship to junior team members.

Skills

VMware / Hyper-V Administration

Windows Server Administration

VPN & ExpressRoute Connectivity

Root Cause Analysis (RCA)

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

Job description

AgreeYa Solutions is seeking an experienced Cloud Support Engineer (L2) to ensure reliability, performance and security of enterprise cloud environments. You will troubleshoot complex issues, lead upgrades, and collaborate with infrastructure, security and operations teams to keep mission-critical systems running smoothly.

The role covers Azure IaaS operations, hybrid infrastructure management, ITIL-aligned incident/change processes, monitoring, backup/disaster recovery, and mentoring junior