Cloud Support Engineer

AgreeYa Solutions; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

AgreeYa Solutions is seeking an experienced Cloud Support Engineer (L2) to ensure reliability, performance and security of enterprise cloud environments. You will troubleshoot complex issues, lead upgrades, and collaborate with infrastructure, security and operations teams to keep mission-critical systems running smoothly.

The role covers Azure IaaS operations, hybrid infrastructure management, ITIL-aligned incident/change processes, monitoring, backup/disaster recovery, and mentoring junior

Qualifications

• VMware/Hyper‑V administration experience.
• Windows Server administration expertise.
• Hands-on VPN and ExpressRoute connectivity knowledge.
• Strong RCA and problem-solving capabilities.

Responsibilities

• Deploy, configure, manage, and troubleshoot Azure VMs, Storage, VNets, Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts.
• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
• Support Active Directory, Exchange, and Microsoft 365 environments.
• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues.
• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation.
• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities.
• Provide technical guidance and mentorship to junior team members.

Skills

VMware / Hyper-V Administration

Windows Server Administration

VPN & ExpressRoute Connectivity

Root Cause Analysis (RCA)

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

Job description

AgreeYa is a global Systems Integrator and is seeking an experienced, Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly

Job Responsibilities

Azure Infrastructure Operations (IaaS)

• Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts.

Hybrid Infrastructure & Identity Management

• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
• Support Active Directory, Exchange, and Microsoft 365 environments.

Incident, Problem & Change Management

• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues.

Monitoring, Security & Compliance

• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation.

Backup & Disaster Recovery

• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities.
• Provide technical guidance and mentorship to junior team members.

Required Skills & Experience

• VMware / Hyper-V Administration
• Windows Server Administration
• VPN & ExpressRoute Connectivity
• Root Cause Analysis (RCA)

Preferred Skills & Experience:

• Microsoft 365 Administration
• Exchange Administration
• Backup & Disaster Recovery Solutions
• IT Infrastructure Monitoring Tools
• ITIL Process Knowledge

Education Required:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

About AgreeYa

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture