Azure GCC High IT Support Technician (Part-Time)

Paragone Solutions, Inc.; United States; Remote; USD 30,000 - 39,000; Part time

Job summary

Paragone Solutions, Inc. is seeking a part-time Technician to provide first-line technical support for hardware and software issues, including Windows desktop apps and GCC High environments.

Responsibilities include building computers, configuring VMs, and managing Office 365/Azure GCC High tenants to meet DoD and federal security requirements. The role emphasizes troubleshooting, network setup, and secure connectivity across sites, with a focus on end-user satisfaction and clear communication

Qualifications

• Minimum of three years of computer support experience.
• Hands-on experience with Government Community Cloud High (GCC High).
• High School Diploma or GED.
• CompTIA A+ certification is preferred.
• Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication of technical concepts to non-technical users.

Responsibilities

• Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure.
• Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements.
• Support physical network setup activities such as pulling and terminating cables, connecting wireless access points, and ensuring reliable connectivity across sites.
• Manage and maintain Office 365/Azure GCC High tenants, including user administration, system configuration, and compliance with government security standards.
• Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture.
• Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability.
• Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity for authorized users.
• Monitor system performance and proactively identify and address potential issues before they impact operations.
• Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
• Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.

Skills

GCC High experience

End-user support

Communication to non-technical users

Troubleshooting

Cybersecurity compliance awareness

Education

High School Diploma or GED

CompTIA A+ certification

Tools

SCCM

GPO

VPN

Firewall

TCP/IP

Mac OS

Office 365/Azure management

Job description

Paragone Solutions, Inc. is seeking a part-time Technician to provide first-line technical support for hardware and software issues, including Windows desktop apps and GCC High environments.

Responsibilities include building computers, configuring VMs, and managing Office 365/Azure GCC High tenants to meet DoD and federal security requirements. The role emphasizes troubleshooting, network setup, and secure connectivity across sites, with a focus on end-user satisfaction and clear communication