Senior IT Ops Technician - Remote, GCC High

The Punta Gorda Garden Club, Inc.; Northern (KY); Remote; USD 115,000 - 135,000; Full time

Job summary

Tines is seeking a Senior IT Operations Technician to join our global IT team. This role balances day-to-day operational support with project ownership, process improvement, and automation across a broad technology environment.

You will mentor teammates, manage enterprise platforms including GCC High, and serve as a senior escalation point in a remote US setting. The position reports to the IT Manager and offers strong growth, equity, and cross-time-zone collaboration.

Qualifications

• 8-12 years of IT Operations experience.
• Advanced administration of enterprise platforms such as Google Workspace, Microsoft 365, Slack, Zoom, and Jira.
• Experience with GCC High or regulated government cloud preferred.
• Experience leading root-cause analysis and scalable improvements.
• Experience as technical escalation point and mentoring IT professionals.
• Automation mindset balancing employee experience, security, reliability and speed.

Responsibilities

• Provide expert IT Operations support to a globally distributed organization.
• Take charge of complex operational issues. Investigate these issues and find resolutions with security, reliability and business impact in mind.
• Mentor and coach other IT Operations team members and assist with documentation.
• Support employees and IT services in our federal environment, including GCC High administration.
• Partner with Security and other teams to meet federal environment requirements.
• Lead root-cause analysis for recurring or high-impact issues and drive scalable improvements.
• Surface operational risks and improvement opportunities to IT leadership.

Skills

IT Operations

Enterprise Platforms

Automation

Mentoring

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Jira

Identity Provider

Mobile Device Management

Job description

Tines is seeking a Senior IT Operations Technician to join our global IT team. This role balances day-to-day operational support with project ownership, process improvement, and automation across a broad technology environment.

You will mentor teammates, manage enterprise platforms including GCC High, and serve as a senior escalation point in a remote US setting. The position reports to the IT Manager and offers strong growth, equity, and cross-time-zone collaboration.