Azure Cloud Support Specialist – SOC 24/7

Piper Companies; Reston (VA); Vor Ort; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision benefits

401k

Paid Time Off

Federal Holidays

Zusammenfassung

Zachary Piper Solutions seeks a Cloud Support Administrator to join a Secure Operations Center (SOC) team delivering 24x7x365 support for Azure core and Office365. Onsite in Reston, VA, the role requires TS/SCI with FSP clearance in a classified environment.

Responsibilities include monitoring deployment flows, running scripts, supporting outages, documenting actions for audits, and provisioning user accounts and certificates. Strong English communication and shift-work capability are essential.

Qualifikationen

• Active TS/SCI with FSP clearance.
• 2 years operations experience providing application infrastructure support.
• 1 year performing system administration support (Windows/Linux).
• Experience working with Powershell.
• Azure experience.
• Comfortable with shift work in a 24/7 support environment.
• Excellent customer service and communication skills.
• Strong written and verbal English communication skills.
• Adaptability to fast-paced environments with shifting priorities.

Aufgaben

• Monitor deployment flows and expand to all relevant closely monitored application templates.
• Run documented deployment scripts and procedures with precision.
• Coordinate and support outage restoration actions within published SLAs.
• Document investigative and restorative actions for audit and root cause analysis.
• Collaborate with feature teams to identify and drive fixes and recovery levers.
• Troubleshoot and debug service outages and customer-impacting issues.
• Update SOPs and technical training documentation as needed.
• Support secure work area operations, including hardware deployments and equipment troubleshooting.
• Provide physical escort for maintenance, cleaning, and other services.
• Assist with user account provisioning, certificate issuance, and troubleshooting.

Kenntnisse

Powershell

Azure experience

Customer service

Communication

English Proficiency

Tools

Powershell

Azure

Jobbeschreibung

Zachary Piper Solutions seeks a Cloud Support Administrator to join a Secure Operations Center (SOC) team delivering 24x7x365 support for Azure core and Office365. Onsite in Reston, VA, the role requires TS/SCI with FSP clearance in a classified environment.

Responsibilities include monitoring deployment flows, running scripts, supporting outages, documenting actions for audits, and provisioning user accounts and certificates. Strong English communication and shift-work capability are essential.