Azure Cloud Incident Engineer I

asmexternalcareersite

Washington, Redmond (Washington County, WA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

ASM Research is seeking a Cloud Support Engineer to join the incident management team in a 24x7 Microsoft Azure environment. You will diagnose, mitigate and resolve issues to maintain high availability and support Live Site operations. Experience with Windows/Linux administration and scripting is preferred.

The role requires TS clearance and FBI CJIS investigation readiness, with knowledge of Azure/AWS cloud, and collaboration across multiple teams.

Qualifications

Bachelor of Science in CS or other technical discipline is preferred.
2 years operations experience providing application infrastructure support.
1 year performing system administration support (Windows/Linux).

Responsibilities

Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools.
Respond to incident tickets in a 24x7 operational environment to meet SLA objectives.
Review system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change though change management process.
Support collaboration across operations, development teams and external partners.
Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, elevate as needed.