Azure Cloud Support Delivery Lead — 24x7 Global Ops

Excelon Solutions; Manassas (VA); Vor Ort; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Excelon Solutions is seeking an Azure Support Delivery Lead with 10+ years of IT service delivery and Azure expertise to manage 24x7 global cloud operations on-site in Manassas, VA. The role emphasizes incident management, governance, automation, and strong leadership across enterprise accounts.

You will drive SLA compliance, manage escalations, and mentor teams while coordinating with stakeholders and ensuring secure, high-availability Azure environments.

Qualifikationen

• 10+ years in IT service delivery and Azure operations.
• Experience managing 24x7 global cloud operations.
• Strong incident management and escalation capabilities.

Aufgaben

• Lead 24x7 Azure IaaS/PaaS support operations with SLA adherence.
• Identify skill gaps and drive process improvements.
• Manage major incidents and root-cause analyses per ITIL.
• Monitor SLA, KPIs, CSAT/NPS, and service performance.
• Oversee enterprise customer relationships and expectations.
• Drive automation, security, and governance enhancements.
• Lead large global teams and mentor engineers.
• Manage budgets, staffing, and delivery timelines.
• Drive continuous improvement through action plans.

Kenntnisse

Azure IaaS

Azure PaaS

Azure SaaS

ITIL processes

ServiceNow/Jira

Ausbildung

ITIL Foundation/Intermediate

Tools

Azure Monitor

Log Analytics

Azure Policy

Azure governance

Jobbeschreibung

Excelon Solutions is seeking an Azure Support Delivery Lead with 10+ years of IT service delivery and Azure expertise to manage 24x7 global cloud operations on-site in Manassas, VA. The role emphasizes incident management, governance, automation, and strong leadership across enterprise accounts.

You will drive SLA compliance, manage escalations, and mentor teams while coordinating with stakeholders and ensuring secure, high-availability Azure environments.