Federal SOC Operations Lead - Cloud & Service Delivery

Accenture Federal Services; Reston (VA); On-site; USD 96,000 - 192,000; Full time

Job summary

Accenture Federal Services seeks a Junior Operations Lead to support day-to-day operations within Microsoft’s Secure Operations Centers, coordinating activities across Azure, Microsoft 365, and other cloud platforms. You will work with leadership, stakeholders, and teams to monitor delivery, improve processes, and contribute to readiness in a 24x7 environment.

The role involves cross-workstream coordination, reporting, and stakeholder engagement from our Reston, VA location, with opportunities

Qualifications

• Bachelor’s Degree and 3+ years of relevant experience, or 5+ years of equivalent professional experience in lieu of a degree.
• Experience supporting operations, service delivery, project coordination, or technical support environments.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI and Teams.
• Ability to travel to regional sites as needed.
• Ability to support shift operations and after-hours coordination when required.

Responsibilities

• Operational Support & Coordination: Support daily operational activities across assigned workstreams and locations.
• Help ensure continuous operational coverage and coordination in a 24x7x365 environment.
• Monitor operational health, service delivery metrics, and resource utilization.
• Assist with process improvement initiatives, documentation updates, and automation efforts.
• Support incident response activities, operational readiness exercises, and contingency planning efforts.
• Partner with site leadership and team leads to address operational challenges and implement solutions.
• Assist with coordinating site activities and supporting regional operational requirements.

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Accenture Federal Services seeks a Junior Operations Lead to support day-to-day operations within Microsoft’s Secure Operations Centers, coordinating activities across Azure, Microsoft 365, and other cloud platforms. You will work with leadership, stakeholders, and teams to monitor delivery, improve processes, and contribute to readiness in a 24x7 environment.

The role involves cross-workstream coordination, reporting, and stakeholder engagement from our Reston, VA location, with opportunities