Senior Azure Lead Engineer (Only GC And USC)

Caliber Smart; Manassas (VA); On-site; USD 150,000 - 210,000; Full time

Job summary

Caliber Smart in Manassas, VA is seeking a results-driven Senior Azure Lead Engineer to head enterprise Azure cloud support and service delivery. The role centers on 24x7 global operations, ITIL-aligned service management, and SLA governance.

You will drive automation, optimize operations, manage major incidents, and lead a large-scale global team, ensuring secure, reliable, high-availability Azure services and customer satisfaction. On-site, full-time role with GC/USC requirements.

Qualifications

• 10+ years in IT service delivery, cloud operations and leadership.
• Deep expertise in Microsoft Azure IaaS, PaaS and SaaS.
• Hands-on with Azure VMs, networking, monitoring and optimization.
• ITIL-based service management and incident handling.
• Strong governance of SLA, CSAT and KPI metrics.

Responsibilities

• Lead 24x7 Azure IaaS, PaaS and SaaS support operations and SLA compliance.
• Identify gaps, recommend and implement corrective actions.
• Manage critical incidents, RCA and escalations.
• Govern SLA, CSAT/NPS, and incident resolution times.
• Oversee stakeholder relationships and service improvement initiatives.
• Ensure Azure security, governance and cost optimization.
• Drive automation and operational efficiency improvements.
• Lead and mentor large global support teams.
• Oversee staffing, budgets and delivery timelines.
• Develop performance reports and drive measurable improvements.

Skills

Azure cloud

ITIL service mgmt

Incident management

Leadership

SLA governance

Automation

Stakeholder management

Jira/ServiceNow

Tools

ServiceNow

Jira

Azure Monitor

Log Analytics

Job description

Job Overview

We are seeking a results-driven, Azure Solutions-certified Senior Azure Lead Engineer to lead enterprise Azure cloud support and service delivery operations. The ideal candidate will have extensive experience managing 24x7 global cloud operations, ITIL-based service management, SLA governance, major incident management, and enterprise customer escalations.

Job Title: Senior Azure Lead Engineer

Location: Manassas, VA (On-site)

Full-Time

We are looking for Only GC And USC

Job Overview

We are seeking a results-driven, Azure Solutions-certified Senior Azure Lead Engineer to lead enterprise Azure cloud support and service delivery operations. The ideal candidate will have extensive experience managing 24x7 global cloud operations, ITIL-based service management, SLA governance, major incident management, and enterprise customer escalations.

The candidate will be responsible for ensuring secure, reliable, high-availability Azure operations while driving automation, operational efficiency, continuous improvement, and team performance.

Key Responsibilities

• Azure Service Delivery: Lead 24x7 Azure IaaS, PaaS, and SaaS support operations, ensuring service availability, performance, reliability, and SLA compliance.
• Gap Analysis: Identify gaps in team capabilities, operational processes, and service delivery; recommend and implement corrective actions.
• Incident Management: Manage critical incidents, escalations, root cause analysis, and timely resolution in accordance with ITIL best practices.
• SLA and KPI Governance: Monitor SLA compliance, CSAT/NPS, incident resolution times, and overall service performance.
• Customer and Stakeholder Management: Manage enterprise customer relationships, stakeholder expectations, escalations, and service improvement initiatives.
• Azure Security and Governance: Ensure compliance with Azure security policies, governance standards, identity management, and cloud best practices.
• Automation and Optimization: Drive AI-based automation, operational efficiency, cost optimization, and continuous improvement initiatives.
• Team Leadership: Lead and mentor large-scale global support teams, identify skill gaps, and enhance technical and operational capabilities.
• Resource Management: Oversee staffing, resource allocation, budgets, and delivery timelines.
• Continuous Improvement: Develop performance reports, implement corrective actions, and drive measurable improvements in service quality and operational efficiency.

Required Skills And Experience

• 10+ years of experience in IT service delivery, cloud operations, and technical support leadership.
• Strong expertise in Microsoft Azure cloud services, including IaaS, PaaS, and SaaS.
• Hands-on knowledge of Azure Virtual Machines (VMs), provisioning, monitoring, troubleshooting, and performance optimization.
• Strong understanding of Azure networking, including virtual networks, VPNs, connectivity, and network troubleshooting.
• Experience with Azure monitoring and logging tools, including Azure Monitor and Log Analytics.
• Knowledge of Azure governance, security, cost management, and compliance using tools such as Azure Policy.
• Understanding of hybrid cloud environments, Microsoft Entra ID (formerly Azure Active Directory), IAM, and MFA.
• Strong experience managing 24x7 global cloud operations and enterprise support delivery.
• Proficiency in ITIL processes, including incident, problem, change, and service management.
• Experience with ticketing and service management tools such as ServiceNow and Jira.
• Proven experience in SLA management, major incident handling, root cause analysis, and enterprise escalations.
• Strong leadership, customer management, communication, problem-solving, and decision-making skills.
• Experience driving automation, service improvement, and operational performance optimization.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure Administrator Associate
• ITIL Foundation or Intermediate certification required
• ITIL Expert certification is an added advantage