Senior Azure Lead Engineer — On-Site, 24x7 Global Cloud Ops
Caliber Smart
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Resumo da vaga
Caliber Smart in Manassas, VA is seeking a results-driven Senior Azure Lead Engineer to head enterprise Azure cloud support and service delivery. The role centers on 24x7 global operations, ITIL-aligned service management, and SLA governance.
You will drive automation, optimize operations, manage major incidents, and lead a large-scale global team, ensuring secure, reliable, high-availability Azure services and customer satisfaction. On-site, full-time role with GC/USC requirements.
Qualificações
- 10+ years in IT service delivery, cloud operations and leadership.
- Deep expertise in Microsoft Azure IaaS, PaaS and SaaS.
- Hands-on with Azure VMs, networking, monitoring and optimization.
- ITIL-based service management and incident handling.
- Strong governance of SLA, CSAT and KPI metrics.
Responsabilidades
- Lead 24x7 Azure IaaS, PaaS and SaaS support operations and SLA compliance.
- Identify gaps, recommend and implement corrective actions.
- Manage critical incidents, RCA and escalations.
- Govern SLA, CSAT/NPS, and incident resolution times.
- Oversee stakeholder relationships and service improvement initiatives.
- Ensure Azure security, governance and cost optimization.
- Drive automation and operational efficiency improvements.
- Lead and mentor large global support teams.
- Oversee staffing, budgets and delivery timelines.
- Develop performance reports and drive measurable improvements.
Conhecimentos
Ferramentas
Descrição da vaga
Caliber Smart in Manassas, VA is seeking a results-driven Senior Azure Lead Engineer to head enterprise Azure cloud support and service delivery. The role centers on 24x7 global operations, ITIL-aligned service management, and SLA governance.
You will drive automation, optimize operations, manage major incidents, and lead a large-scale global team, ensuring secure, reliable, high-availability Azure services and customer satisfaction. On-site, full-time role with GC/USC requirements.
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