Azure Cloud Operations Manager — 24/7 Ops Leader, Remote

Remote; San Francisco (CA); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Health, Vision, and Dental Insurance

Paid Time Off

11 Paid Holidays

Remote work from home

Job summary

Atmosera seeks a senior leader to head one of two peer functions within Client Operations, guiding either Technician or Administrator/Engineer teams to deliver 24x7 support, incidents, changes, and improvements.

You will coach, hire, onboard, plan capacity, maintain runbooks, and partner with Security, Compliance, and Client Success to ensure exceptional client outcomes and scalable operations.

Qualifications

• Five or more years of experience in cloud operations, infrastructure operations, managed services, technical support, engineering, or service delivery, including at least three years directly managing technical teams.
• Experience leading a technical support, service delivery, engineering, operations, or managed services team in a fast-paced environment. Strong working knowledge of Microsoft Azure infrastructure and cloud operations, with the technical depth and troubleshooting expertise to guide either a Technician team or an Administrator/Engineer team and earn credibility with technical employees and stakeholders.
• Experience owning service delivery for an assigned team in a 24x7 environment, including workforce and capacity planning, schedules, shift and on-call coverage, ticket health, workload management, and service quality.
• Clear, calm, and effective written and verbal communication skills. Ability to report KPIs, service performance, emerging risks, incident summaries, improvement priorities, and recommended actions.
• Experience partnering across operational teams to coordinate staffing, priorities, escalations, major incidents, service transitions, and continuous improvement.
• Ability to use service and workforce data to identify trends, root causes, resource needs, and operational risks, then implement durable solutions.

Responsibilities

• Coach and develop employees; hire, onboarding, workforce planning, and capacity management.
• Oversee ticket health, workload, escalations, and incident, problem, and change practices.
• Maintain clear operating procedures, technical documentation, and client-specific runbooks; ensure employees are trained and authorized.
• Coordinate operational priorities, major incident response, cross-team improvements, and temporary leadership coverage during vacations, leaves, on-call rotations, and other business continuity situations.

Skills

Years of Experience

Azure expertise

Operational Excellence

Communication

Collaboration

Problem Solving

Job description

Atmosera seeks a senior leader to head one of two peer functions within Client Operations, guiding either Technician or Administrator/Engineer teams to deliver 24x7 support, incidents, changes, and improvements.

You will coach, hire, onboard, plan capacity, maintain runbooks, and partner with Security, Compliance, and Client Success to ensure exceptional client outcomes and scalable operations.