Azure Cloud Support Specialist - Remote

Atmosera; United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with 100% company match up to 4

Health, Vision, and Dental insurance (

Life Insurance

Paid Time Off: 3 weeks

11 paid holidays

Community Service Leave

Employee Recognition Program

Work from home flexibility

Job summary

Atmosera is seeking a Cloud Support Technician to ensure the smooth operation of client Azure environments. You will provide technical support, troubleshoot incidents, and communicate clearly with customers.

You will monitor, triage alerts, resolve issues on Windows and Linux servers, and escalate complex cases when needed. The role offers a full-time position in the United States with remote work flexibility and comprehensive benefits.

Qualifications

• Experience in a help desk/service desk or systems administration role.
• Experience supporting virtual servers and troubleshooting network issues is a plus.
• Experience in a 24x7 managed services or NOC environment is a plus.
• Experience reviewing technical logs and triaging telemetry alerts.

Responsibilities

• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
• Triage, action on and disposition telemetry alerts as they come in.
• Install, configure, and administer customer systems in Azure.
• Troubleshoot and resolve technical issues related to virtual servers and networks.
• Escalate complex cases to Tier-2 and Tier-3 support as needed.
• Perform regular reviews of systems, processes, and procedures.
• Document systems, processes, and procedures to maintain knowledge base.
• Promote best practices to enhance and improve organizational processes.
• Communicate technical issues and solutions to clients in clear, business-friendly terms.
• Interact with customers to identify IT problems and troubleshoot them efficiently.
• Provide regular updates to clients via email, ticketing system, and phone calls.
• Communicate ticket status information to all team members.

Skills

Azure cloud technologies

Windows/Linux

Troubleshooting

Networking concepts

Customer service

Documentation

Team collaboration

Job description

Atmosera is seeking a Cloud Support Technician to ensure the smooth operation of client Azure environments. You will provide technical support, troubleshoot incidents, and communicate clearly with customers.

You will monitor, triage alerts, resolve issues on Windows and Linux servers, and escalate complex cases when needed. The role offers a full-time position in the United States with remote work flexibility and comprehensive benefits.