AWS Production Support Engineer — 24x7 Incident Response

System One; Lafayette (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) plan

Job summary

System One is seeking an AWS Application Production Support Engineer to monitor AWS-hosted apps from multiple U.S. locations, including Lafayette, LA.

The role covers incident triage, cross-team troubleshooting, and support for RDS/Redshift databases, AutoSys jobs, and CI/CD pipelines. Applicants should have 5+ years of enterprise support experience, strong AWS expertise, and excellent written and verbal communication.

Qualifications

• 5+ years of application or production support experience in an enterprise environment.
• Strong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.
• Strong incident triage, troubleshooting, and production support skills.
• Hands on experience with Amazon RDS and Amazon Redshift.
• Experience with AutoSys or a comparable enterprise job scheduling platform.
• Understanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines.
• Strong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.
• Experience with ServiceNow or a comparable incident/ticket management platform.
• Ability to independently investigate issues when documented procedures are incomplete.
• Experience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence.
• Strong analytical, troubleshooting, communication, and cross team coordination skills.
• Ability to work effectively in a time sensitive 24x7 production environment.

Responsibilities

• Monitor AWS hosted applications and respond to production alerts and incidents.
• Perform incident triage using AWS consoles, logs, monitoring tools, and documentation.
• Investigate failures across AWS services, databases, and scheduled jobs.
• Support Amazon RDS and Amazon Redshift and troubleshoot database issues.
• Run and troubleshoot existing AutoSys jobs and scheduled processes.
• Monitor CI/CD pipelines and operational processes; identify root causes and next steps.
• Restore services using approved production procedures and escalate as needed.
• Create, update, and track incidents and service requests in ServiceNow.
• Coordinate with development, infrastructure, AWS, database, and business support teams.

Skills

AWS production support

Incident triage

RDS

Redshift

AutoSys

CI/CD pipelines

ServiceNow

Log analysis

Cross-team coordination

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Tools

AutoSys

ServiceNow

Job description

System One is seeking an AWS Application Production Support Engineer to monitor AWS-hosted apps from multiple U.S. locations, including Lafayette, LA.

The role covers incident triage, cross-team troubleshooting, and support for RDS/Redshift databases, AutoSys jobs, and CI/CD pipelines. Applicants should have 5+ years of enterprise support experience, strong AWS expertise, and excellent written and verbal communication.