AWS Application Production Support Engineer

System One; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Spending accounts

Life insurance

Voluntary plans

401(k) plan

Job summary

System One in Knoxville, TN (also opportunities in Columbia SC, Lafayette LA and Birmingham AL) seeks an AWS Application Production Support Engineer to monitor AWS-hosted applications, respond to production alerts, and coordinate incident resolution.

You will triage incidents, analyze logs, support RDS and Redshift, run AutoSys jobs, and collaborate across DevOps and support teams in a fast-paced 24x7 setting.

Qualifications

• 5+ years of application or production support experience in an enterprise environment.
• Experience with AWS monitoring, logs, and console navigation.
• Experience with incident management platforms (ServiceNow or similar).
• Ability to investigate issues with documented procedures and escalate when needed.

Responsibilities

• Monitor AWS hosted applications and respond to production alerts and incidents.
• Triage incidents using AWS consoles, logs, and monitoring tools.
• Investigate failures across AWS services, databases, and scheduled jobs.
• Support RDS and Redshift and troubleshoot database issues.
• Run and troubleshoot AutoSys jobs and CI/CD pipelines.
• Document and communicate incident findings; escalate to SMEs as needed.
• Create and update incidents and service requests in ServiceNow.
• Collaborate with development, infrastructure, AWS, database and business teams.

Skills

AWS production support

Incident triage

Log analysis

CI/CD

cross‑team coordination

24x7 production support

Research and troubleshooting

ServiceNow

Automation scripting

Problem escalation

Education

Bachelor's degree in Computer Science/Info Systems/Engineering

Tools

Amazon RDS

Amazon Redshift

AutoSys

Job description

Job Title: AWS Application Production Support Engineer Location: Knoxville, TN, Columbia SC or Lafayette, LA or Birmingham, AL Monitor AWS hosted applications and respond to production alerts and incidents.

• Perform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation.
• Investigate application and processing failures across AWS services, databases, and scheduled jobs.
• Support Amazon RDS and Amazon Redshift and troubleshoot database related application issues.
• Run and troubleshoot existing AutoSys jobs and scheduled processes.
• Monitor and troubleshoot existing CI/CD pipelines and operational processes.
• Identify likely root causes or failure points and recommend appropriate next steps.
• Restore services using approved production support procedures.
• Independently research solutions when existing knowledge articles do not fully address an issue.
• Escalate complex incidents to SMEs and engineering teams with complete diagnostic findings.
• Create, update, and track incidents and service requests in ServiceNow.
• Identify recurring manual activities and opportunities for operational automation.
• Maintain and improve knowledge articles and support documentation.
• Coordinate with application development, infrastructure, AWS, database, and business support teams.

Requirements

• 5+ years of application or production support experience in an enterprise environment.
• Strong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.
• Strong incident triage, troubleshooting, and production support skills.
• Hands on experience with Amazon RDS and Amazon Redshift.
• Experience with AutoSys or a comparable enterprise job scheduling platform.
• Understanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines.
• Strong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.
• Experience with ServiceNow or a comparable incident/ticket management platform.
• Ability to independently investigate issues when documented procedures are incomplete.
• Experience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence.
• Strong analytical, troubleshooting, communication, and cross team coordination skills.
• Ability to work effectively in a time sensitive 24x7 production environment.

Desired Skillset: Preferred: Python scripting/automation, AWS Associate level certification, and experience supporting enterprise HR, Finance, or other back office applications. Educational Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #404-IT Pittsburgh