AWS MSP Architect — AI-Driven Operations Leader

Devopsroles; United States; Hybrid; USD 150,000 - 250,000; Full time

Benefits offered by this job

Unlimited PTO

401k matching

Health insurance

BYOD reimbursement

Parental Leave

Job summary

Myriad360 seeks an experienced Senior AWS Managed Services Engineer to build and operate our AWS MSP offering, collaborating with the AWS Practice Manager and Principal Architect. You will own the operational build-and-run and advance toward leading the managed services team as the practice scales.

The role requires hands-on AWS MSP delivery, incident management, and service desk operations, with a path to leadership and MSP certification.

Qualifications

• Experience operating an AWS managed service or MSP practice.
• Experience building repeatable managed services capabilities and service delivery models.
• Experience contributing to an AWS MSP Program audit or similar operational audit is a strong plus.
• Experience within an MSP environment strongly preferred.

Responsibilities

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, closure.
• Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
• Define and manage SLAs and service-level management.
• Implement event management, dynamic monitoring, observability, and predictive monitoring/AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Establish service continuity, disaster recovery, and backup processes.
• Build FinOps reporting and financial planning into the managed service.
• Set up personnel onboarding and the operational process documentation required to run and audit the service.
• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
• Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
• Use AI and automation to operate and scale the service, leveraging AI/ML to help resolve tickets, surface anomalies, and identify optimization opportunities.
• Help build and, over time, lead the AWS managed services operations team.

Skills

AWS MSP

Service delivery

Audit experience

MSP environment

Security awareness

Tools

AWS

Azure

GCP

Job description

Myriad360 seeks an experienced Senior AWS Managed Services Engineer to build and operate our AWS MSP offering, collaborating with the AWS Practice Manager and Principal Architect. You will own the operational build-and-run and advance toward leading the managed services team as the practice scales.

The role requires hands-on AWS MSP delivery, incident management, and service desk operations, with a path to leadership and MSP certification.