Senior AWS Cloud Architect - Managed Services

Myriad360; New York (NY); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Unlimited PTO

Company-funded 401k

Health insurance

BYOD reimbursement

Performance reviews

Job summary

Myriad360 in the United States seeks a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team. You own the day-to-day service operations and drive automation and observability.

The role combines hands-on service delivery with AWS MSP program certification efforts, including self-assessment, evidence collection, and audit readiness, with a clear path to leading the

Qualifications

• Experience operating an AWS MSP or managed service with hands-on delivery disciplines.
• Ability to define and manage incident management, service desk, and monitoring.
• Familiarity with MSP program audits and security/compliance controls.

Responsibilities

• Stand up and run incident management: logging, categorization, prioritization, investigation, resolution.
• Build and operate the service desk with AWS Support coverage for accounts.
• Define SLAs and service-level management with observability and predictive monitoring.
• Author runbooks and automation to run the service repeatably.
• Establish DR and backup processes; develop FinOps reporting and budgeting.
• Onboard personnel and document operations; drive MSP program certification.
• Lead the managed services team as the practice scales.

Skills

Incident management

Automation

Service delivery

AI/ML for ops

Observability

FinOps

Cloud modernization

Security awareness

Audit readiness

Leadership potential

Tools

AWS

Azure

Google Cloud Platform

Job description

You are a seasone dCloud Architect. Youown the operational build-and-run, the Principal Architect owns technical architecture and design, and the Practice Manager owns strategy and go-to-market.

About The Role

The Senior AWS Managed Services Engineerbuilds outand operatesMyriad360's AWS managed service offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

This role has a dual mandate. First, build andoperatethe managed service: the incident management, service desk, monitoring, automation, and reporting that make it run day to day. Second, own AWS MSP Program certification, including the self-assessment, evidence collection, and audit readinessrequiredto achieve andmaintaindesignation.

The role starts hands-on, building andoperatingthe service. As the practice scales, there is a clear path to lead the managed services team you help create.

Must be based in the United States.

Other responsibilities include:

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
• Build andoperatethe service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
• Define and manage SLAs and service-level management.
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Establish service continuity, disaster recovery, and backup processes.
• Build FinOps reporting and financial planning into the managed service.
• Set up personnel onboarding and the operationalprocessdocumentationrequiredto run and audit the service.
• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
• Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
• Use AI and automation tooperateand scale the service,leveragingAI/ML platforms to help resolve tickets, surface anomalies, andidentifyoptimization opportunities.
• Help build and, over time, lead the AWS managed services operations team.

Desired skills and experience:

• Experienceoperatingan AWS managed service or MSP practice, hands-on with theservice-deliverydisciplines above.
• Experience building repeatable managed services capabilities, operational processes, and service delivery models.
• Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
• Experience within a Managed Services Provider (MSP) environmentstronglypreferred.
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
• Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred/
• Familiarity with Microsoft Azure and Google Cloud Platform preferred.

Required Certifications

• AWS CertifiedSysOpsAdministrator - Associate
• AWS Certified Solutions Architect - Associate

Preferred Certifications

• AWS Certified Solutions Architect - Professional
• ITIL Foundation or higher
• AWS Certified Security - Specialty
• AWS Certified Advanced Networking - Specialty

A Little About Us

Our mission is to challenge and enable our employees to achievegreat things.

We live and breathe our core values:

• We Before Me: Wedemonstrateempathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. Wesolicitand offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" andwe'reproud of our accessible & engaged executive team. We believe in cultivating an atmosphere ofinclusion andproviding an environment that enables every employee to work to the best of their ability.

Some of Our Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkersyou’llwant to achieve greatness with!

Pursuant tothe NYC Pay Transparency Law, the base salary range in New York City for this position is $150,000- $250,000 OTE , (base salary plus opportunities for bonus and/orcommission).Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.