Senior AWS MSP & Cloud Operations Architect

Myriad360; Chicago (IL); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Unlimited PTO

Incentive compensation plans

Company-funded 401k contributions

Health insurance (zero-cost)

BYOD reimbursement

Job summary

Myriad360 seeks a Senior AWS Managed Services Engineer to build and operate our AWS managed service, collaborating with the AWS Practice Manager and Principal Architect. You will own the operational run of the service, drive incident management, service desk coverage, and SLAs, and progressively lead the MSP operations team.

The role starts hands-on, with a clear path to leadership as the practice scales. Based in the United States, you will contribute to security-focused operations and FinOps

Qualifications

• Experience operating an AWS managed service or MSP practice, hands-on with service-delivery disciplines.
• Experience building repeatable managed services capabilities, operational processes, and service delivery models.
• Experience contributing to an AWS MSP Program audit or similar operational audit is a strong plus.
• Experience within a Managed Services Provider (MSP) environment strongly preferred.
• Familiarity with SOC 2 / ISO 27001 and security-aware operations.
• Experience driving cloud modernization and AI-enabled operational transformation.

Responsibilities

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
• Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
• Define and manage SLAs and service-level management.
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Establish service continuity, disaster recovery, and backup processes.
• Build FinOps reporting and financial planning into the managed service.
• Set up personnel onboarding and the operational process documentation required to run and audit the service.
• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
• Build the customer service-management machinery and run key service reviews.
• Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets.
• Help build and, over time, lead the AWS managed services operations team.

Skills

AWS MSP experience

Incident management

Automation

FinOps / cloud financials

Service delivery

Education

AWS certifications (Associate)

ITIL Foundation

Tools

AWS CloudWatch

Monitoring tools

Job description

Myriad360 seeks a Senior AWS Managed Services Engineer to build and operate our AWS managed service, collaborating with the AWS Practice Manager and Principal Architect. You will own the operational run of the service, drive incident management, service desk coverage, and SLAs, and progressively lead the MSP operations team.

The role starts hands-on, with a clear path to leadership as the practice scales. Based in the United States, you will contribute to security-focused operations and FinOps