Senior AWS MSP Architect & Service Delivery Lead
Myriad360
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Benefits offered by this job
Job summary
Myriad360 in the United States seeks a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team. You own the day-to-day service operations and drive automation and observability.
The role combines hands-on service delivery with AWS MSP program certification efforts, including self-assessment, evidence collection, and audit readiness, with a clear path to leading the
Qualifications
- Experience operating an AWS MSP or managed service with hands-on delivery disciplines.
- Ability to define and manage incident management, service desk, and monitoring.
- Familiarity with MSP program audits and security/compliance controls.
Responsibilities
- Stand up and run incident management: logging, categorization, prioritization, investigation, resolution.
- Build and operate the service desk with AWS Support coverage for accounts.
- Define SLAs and service-level management with observability and predictive monitoring.
- Author runbooks and automation to run the service repeatably.
- Establish DR and backup processes; develop FinOps reporting and budgeting.
- Onboard personnel and document operations; drive MSP program certification.
- Lead the managed services team as the practice scales.
Skills
Tools
Job description
Myriad360 in the United States seeks a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team. You own the day-to-day service operations and drive automation and observability.
The role combines hands-on service delivery with AWS MSP program certification efforts, including self-assessment, evidence collection, and audit readiness, with a clear path to leading the
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