Senior AWS MSP Architect & Service Delivery Lead

Myriad360

New York (NY)

On-site

USD 150,000 - 250,000

Full time

10 days ago
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Benefits offered by this job

Unlimited PTO
Company-funded 401k
Health insurance
BYOD reimbursement
Performance reviews

Job summary

Myriad360 in the United States seeks a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team. You own the day-to-day service operations and drive automation and observability.

The role combines hands-on service delivery with AWS MSP program certification efforts, including self-assessment, evidence collection, and audit readiness, with a clear path to leading the

Qualifications

  • Experience operating an AWS MSP or managed service with hands-on delivery disciplines.
  • Ability to define and manage incident management, service desk, and monitoring.
  • Familiarity with MSP program audits and security/compliance controls.

Responsibilities

  • Stand up and run incident management: logging, categorization, prioritization, investigation, resolution.
  • Build and operate the service desk with AWS Support coverage for accounts.
  • Define SLAs and service-level management with observability and predictive monitoring.
  • Author runbooks and automation to run the service repeatably.
  • Establish DR and backup processes; develop FinOps reporting and budgeting.
  • Onboard personnel and document operations; drive MSP program certification.
  • Lead the managed services team as the practice scales.

Skills

Incident management
Automation
Service delivery
AI/ML for ops
Observability
FinOps
Cloud modernization
Security awareness
Audit readiness
Leadership potential

Tools

AWS
Azure
Google Cloud Platform

Job description

Myriad360 in the United States seeks a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed offering in collaboration with the AWS Practice Manager, Principal Architect, and Managed Services team. You own the day-to-day service operations and drive automation and observability.

The role combines hands-on service delivery with AWS MSP program certification efforts, including self-assessment, evidence collection, and audit readiness, with a clear path to leading the

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