Senior AWS MSP Architect — Run & Scale Managed Services

Myriad360; Los Angeles (CA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Unlimited PTO

Company-funded 401k

Health insurance

BYOD reimbursement

Transparent culture

Job summary

Myriad360 is seeking a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed service offering. You will run incident management, service desk, monitoring, automation, and reporting, while pursuing MSP certification and audit readiness.

The role starts hands-on with clear progression to lead the MSP operations team as the practice scales. Based in the United States, you will collaborate closely with the AWS Practice Manager and Principal Architect.

Qualifications

• Experience operating an AWS managed service or MSP practice, hands-on with the service-delivery disciplines above.
• Experience building repeatable managed services capabilities, operational processes, and service delivery models.
• Experience contributing to an AWS MSP Program audit or a similar operational audit is a strong plus.
• Experience within a Managed Services Provider (MSP) environment strongly preferred.
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training) preferred.
• Experience driving cloud modernization and AI-enabled operational transformation initiatives preferred.
• Familiarity with Microsoft Azure and Google Cloud Platform preferred.

Responsibilities

• Stand up and run incident management: identification, logging, categorization, prioritization, investigation, playbooks, resolution, and closure.
• Build and operate the service desk and support model, including AWS Support plan coverage for partner-owned and customer-owned accounts.
• Define and manage SLAs and service-level management.
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
• Author operational runbooks and automation to run the service repeatably.
• Establish service continuity, disaster recovery, and backup processes.
• Build FinOps reporting and financial planning into the managed service.
• Set up personnel onboarding and the operational process documentation required to run and audit the service.
• Own AWS MSP Program certification: build the service to meet MSP Program requirements and own the self-assessment, evidence collection, and audit readiness.
• Build the customer service-management machinery (reporting, service-review cadence, escalation paths) and run key service reviews.
• Use AI and automation to operate and scale the service, leveraging AI/ML platforms to help resolve tickets, surface anomalies, and identify optimization opportunities.
• Help build and, over time, lead the AWS managed services operations team.

Skills

AWS MSP

Service Delivery

Cloud Security

Compliance Awareness

AI Ops

Tools

MSP Platforms

AWS Certifications

Job description

Myriad360 is seeking a Senior AWS Managed Services Engineer to build, operate, and scale our AWS managed service offering. You will run incident management, service desk, monitoring, automation, and reporting, while pursuing MSP certification and audit readiness.

The role starts hands-on with clear progression to lead the MSP operations team as the practice scales. Based in the United States, you will collaborate closely with the AWS Practice Manager and Principal Architect.