AWS Data Center Technician - 24/7 Ops & On-Call

Amazon Inc.; Frederick (MD); Sur place; USD 39 000 - 68 000; Plein temps

Résumé du poste

Amazon Data Services, Inc. in Frederick, MD is seeking a Data Center Technician to join AWS's global infrastructure operations.

You will perform server rack installations, hardware break-fix, and network troubleshooting to keep services available 24/7, with travel between data centers and training sites as required. You will collaborate with engineers, software developers, vendors, and contractors, participate in on-call duties, and contribute to documentation improvements in a fast-paced, 24/7

Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsabilités

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Connaissances

Hardware troubleshooting

Network design knowledge

Ticketing system

Formation

High school diploma or equivalent

Associate's degree in Computer Science, Networking Engineering

Description du poste

Amazon Data Services, Inc. in Frederick, MD is seeking a Data Center Technician to join AWS's global infrastructure operations.

You will perform server rack installations, hardware break-fix, and network troubleshooting to keep services available 24/7, with travel between data centers and training sites as required. You will collaborate with engineers, software developers, vendors, and contractors, participate in on-call duties, and contribute to documentation improvements in a fast-paced, 24/7