Senior Technical Program Manager, AI-Powered Connect

Amazon Inc.; Sunnyvale (CA); On-site; USD 171,000 - 231,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. in Sunnyvale, CA is seeking a Senior Technical Program Manager to design and deliver scalable, high-impact cloud software systems. You will lead cross-functional teams to ship complex programs that touch engineering, product and operations.

The role emphasizes customer focus, strong communication, and the ability to balance speed with reliability. You’ll work across the AWS Connect domain to advance the next generation of AI-enabled contact center solutions, with competitive

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams experience.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Skills

Technical PM

Engineering collaboration

Software development

Cross-functional programs

Release planning

Job description

Amazon Inc. in Sunnyvale, CA is seeking a Senior Technical Program Manager to design and deliver scalable, high-impact cloud software systems. You will lead cross-functional teams to ship complex programs that touch engineering, product and operations.

The role emphasizes customer focus, strong communication, and the ability to balance speed with reliability. You’ll work across the AWS Connect domain to advance the next generation of AI-enabled contact center solutions, with competitive