AWS Connect Engineer — Cloud Contact Center & Routing

Optum; Eden Prairie (MN); On-site; USD 72,800 - 130,000; Full time

Job summary

Optum in Minnesota is seeking an AWS Contact Center Engineer / Software Engineer to support our migration from Genesys Engage to the AWS Connect Platform. You will design and build cloud contact center solutions, integrate backend APIs, and leverage AWS capabilities to improve routing and service experiences.

This role offers telecommuting from anywhere in the U.S. and collaboration with cross‑functional teams.

Qualifications

• Bachelor's degree OR 4+ years of software development experience.
• 2+ years designing, developing, and building Amazon Connect contact flows.
• 2+ years experience in call routing design, configuration, and implementation, including routing profiles, queues, callbacks, emergency messaging, and dynamic routing.
• 1+ years of experience with version control systems such as Git, GitHub, or TFS.
• 1+ years of experience with Genesys contact center environments.
• Demonstrated strong problem‑solving, debugging, and system troubleshooting abilities.
• Professional communication skills with experience collaborating across diverse, cross‑functional engineering teams.

Responsibilities

• Design, develop, and build robust Amazon Connect contact flows to support modernized contact center operations
• Architect and implement complex call routing designs, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours or holiday routing
• Build, deploy, and maintain backend integration solutions using Python, Node.js, or Java with AWS Lambda functions
• Use enterprise‑approved AI tools to streamline workflows, automate coding tasks, and drive continuous improvement
• Use version control platforms such as Git, GitHub, or TFS to manage and deploy clean, maintainable, and well‑documented code
• Troubleshoot, debug, and resolve software errors and system issues to ensure high availability and reliability of routing services
• Collaborate closely with cross‑functional teams, architects, and stakeholders to translate functional requirements into scalable technical solutions
• Evaluate emerging technology trends to inform routing designs, system integrations, and strategic engineering innovations

Skills

Amazon Connect

Call routing design

Problem solving

Communication skills

Education

Bachelor's degree

4+ years software development experience

Tools

Git

GitHub

TFS

Genesys

Job description

Optum in Minnesota is seeking an AWS Contact Center Engineer / Software Engineer to support our migration from Genesys Engage to the AWS Connect Platform. You will design and build cloud contact center solutions, integrate backend APIs, and leverage AWS capabilities to improve routing and service experiences.

This role offers telecommuting from anywhere in the U.S. and collaboration with cross‑functional teams.