Amazon Connect IVR & Contact Center Engineer

Prabhav Services Inc.

Dallas (TX)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Job summary

Prabhav Services Inc. is seeking an experienced AWS Connect Solutions Engineer to design, develop, configure, and integrate cloud-based customer engagement solutions using Amazon Connect and related AWS services.

A strong IVR/Contact Center background and hands-on Amazon Connect experience are required for this role. The ideal candidate will build and maintain IVR flows, develop integrations via APIs, and leverage Lambda, DynamoDB, S3, and other AWS services to support contact center

Qualifications

Hands-on experience with Amazon Connect.
Strong background in IVR / Contact Center solutions.
Experience with Amazon Lex.
Hands-on experience with AWS Lambda.
Experience with Amazon DynamoDB.
Experience with AWS Pinpoint or End User Messaging.
Experience designing and configuring Amazon Connect contact flows.
Strong understanding of APIs and AWS service integrations.
Good scripting and automation skills.

Responsibilities

Design, develop, and configure Amazon Connect contact center solutions.
Build IVR flows using Amazon Connect and Amazon Lex.
Develop integrations between Amazon Connect and external platforms using APIs and AWS services.
Use AWS Lambda, DynamoDB, S3, and other AWS services to support contact center applications.
Configure contact flows and develop reports within Amazon Connect.
Implement and maintain customer engagement solutions using AWS services.
Support automation and scripting activities for AWS environments.
Troubleshoot issues related to IVR, contact flows, integrations, and AWS services.
Collaborate with development and business teams to understand requirements and deliver effective solutions.
Explore and implement AWS AI services to enhance customer engagement capabilities.