AWS Connect Architect

Prism IT Global; Parsippany-Troy Hills (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Prism IT Global seeks an experienced AWS and telephony specialist to architect, deploy, and optimize modern contact center solutions. You will work across serverless AWS services, IVR/conversational design, and CRM integrations to deliver scalable, secure, and high‑quality customer experiences.

Key focus areas include Lambda, DynamoDB, S3, API Gateway, Lex, Connect, Kinesis, CloudWatch, IAM security, Terraform/CloudFormation, and analytics with Redshift/Athena/QuickSight.

Qualifications

• Proficient in AWS serverless services (Lambda, API Gateway, DynamoDB, S3) and telephony with PSTN/SIP.
• Strong understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
• Experience integrating Connect with CRMs and working with WFM/WFO tools (Verint, NICE).
• Hands-on experience with CI/CD using Terraform/CloudFormation and DevOps pipelines.
• Experience with analytics and monitoring using CloudWatch, X-Ray, Redshift, Athena, and QuickSight.

Skills

AWS Lambda

DynamoDB

S3

CloudWatch Logs

API Gateway

IVR/IVA Flows

Conversational Design

Lex Bot Integrations

CRM Integration

Telephony PSTN/SIP

DIDs

Call Routing

Call Quality Troubleshooting

Kinesis Streaming

Analytics Pipelines

IAM / Security

Terraform

CloudFormation

DevOps Pipelines

Documentation

Communication

Solution Design

AI/ML

Contact Lens

Sentiment Analysis

WFM/WFO Tools

Verint

NICE

CloudWatch Insights

X-Ray

Redshift

Athena

QuickSight

Tools

Terraform

CloudFormation

DevOps Pipelines

CloudWatch

Job description

Desired Competencies (Technical/Behavioral Competency)

• Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.
• Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations.
• Experience integrating Connect with CRMs
• Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.
• Experience with Kinesis streaming, call event logs, and analytics pipelines.
• Good knowledge of AWS security (IAM, roles, policies, encryption).
• Deployment experience using Terraform/CloudFormation and DevOps pipelines.
• Strong documentation, communication, and solution-design skills.
• AWS Certifications: Solutions Architect Associate/Professional, Developer Associate.
• Experience with AI/ML, Contact Lens, sentiment analysis, and analytics.
• Knowledge of WFM/WFO tools (e.g., Verint, NICE).
• Experience with monitoring and debugging using CloudWatch Insights and X-Ray.
• Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.