Amazon Connect Architect

Delta System & Software, Inc.; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Delta System & Software, Inc. seeks a skilled cloud/AI-focused engineer to design and implement scalable AWS-based contact center solutions. You will work with Terraform for IaC, integrate CI/CD pipelines, and leverage AWS networking and services to deliver enterprise-grade applications.

Knowledge of voice tech, monitoring tools, and GenAI-enabled agent assist features will be highly valued. The candidate should demonstrate experience in large-scale deployments, modern programming languages, and

Qualifications

• Proficiency in at least one modern programming language (e.g., Python, Java).
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong expertise with Infrastructure as Code (e.g., Terraform).
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools and version control (Bitbucket, Git).
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions.
• Advanced knowledge of application and infrastructure architecture principles.
• Knowledge of voice technologies (WebRTC) and call recording/telephony platforms (plus).
• Experience troubleshooting, monitoring, and production support in large environments using Splunk, Datadog, and CloudWatch.
• Experience building and supporting enterprise solutions on AWS.
• Strong understanding of contact center operations (required).
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Skills

Programming languages

Infrastructure as Code

AWS architecture

Contact center operations

Conversational AI / GenAI usage

Tools

Terraform

Bitbucket

Git

CI/CD tools

Splunk

Datadog

CloudWatch

WebRTC

Job description

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)