Amazon Connect Architect

Saransh Inc; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Saransh Inc seeks an accomplished Amazon Connect Architect to design and implement scalable AWS-based contact center solutions in Plano, TX. You will lead architecture decisions, build proof-of-concepts, and ensure robust monitoring and security practices.

The role requires deep expertise in cloud platforms, telephony, and AI-driven capabilities for agent assist and analytics. Ideal candidates bring 10+ years in relevant roles, strong IaC skills with Terraform, and hands-on experience with

Qualifications

• 10+ years of hands-on experience in relevant roles.
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong IaC expertise with Terraform.
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools and version control (Bitbucket, Git).
• Proficient in building POCs and scaling them to enterprise solutions.
• Deep knowledge of contact center operations and telephony.
• Experience with monitoring/observability (Splunk, Datadog, CloudWatch).
• AI skills: conversational AI, speech analytics, GenAI/LLM integrations with guardrails.

Responsibilities

• Design and implement AWS-based applications and networking for contact centers.
• Architect scalable, production-ready solutions and proof-of-concepts.
• Integrate AI features for agent assist, summarization, and knowledge retrieval.
• Ensure reliability, monitoring, and incident response in large environments.
• Collaborate with security and compliance for PII controls.

Skills

Python

Java

Cloud platforms

CI/CD

POC development

Architectural design

WebRTC

Call recording

Telephony

Monitoring

AWS

Contact center operations

Conversational AI

Speech analytics

GenAI/LLM

Responsible AI (PII controls)

Tools

Terraform

Bitbucket

Git

Amazon Connect

Splunk

Datadog

CloudWatch

Job description

Role:Amazon Connect Architect

Location:Plano, TX - Onsite

Experience:10+ years

Job Description

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)