Amazon Connect Architect

Pinnaclearc; Plano, Northern (TX, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Pinnaclearc in Plano, TX is seeking an experienced Cloud & Contact Center Architect to design and scale enterprise AWS solutions. You will leverage Terraform, Bitbucket/Git, and CI/CD pipelines while architecting AWS networking and application layers for high-availability contact-center platforms.

Candidates should have 12+ years of experience building enterprise AWS solutions, deep knowledge of contact center operations, and AI-enabled integrations for agent assist, speech analytics, and

Qualifications

• Proficiency in at least one modern programming language (e.g., Python, Java).
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong expertise with Infrastructure as Code (Terraform).
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools and version control (Bitbucket, Git).
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions.
• Advanced knowledge of application and infrastructure architecture principles.
• Knowledge of voice technologies (WebRTC), call recording, and telephony platforms.
• Experience troubleshooting, monitoring, and production support in large environments (Splunk, Datadog, CloudWatch).
• Experience building and supporting enterprise solutions on AWS.
• Strong understanding of contact center operations.
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval with guardrails.

Responsibilities

• Proficiency in at least one modern programming language (e.g., Python, Java).
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong expertise with Infrastructure as Code (e.g., Terraform).
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git).
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions.
• Advanced knowledge of application and infrastructure architecture principles.
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus).
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch.
• Experience building and supporting enterprise solutions on AWS.
• Strong understanding of contact center operations (required).
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails).

Skills

Programming language

Cloud contact center

Infrastructure as Code

AWS networking

CI/CD tools

Version control

Proof-of-concepts

Application architecture

Voice technologies

Monitoring & support

AI in contact center

Contact center operations

AWS enterprise solutions

Tools

Terraform

Bitbucket

Git

Job description

Work Authentication: OPT, USC,H1B,TN,H4EAD,L2EAD (Strictly No GC, GCEAD and CPT)

Proficiency in at least one modern programming language (e.g., Python, Java)

Experience implementing cloud contact center platforms, preferably Amazon Connect

Strong expertise with Infrastructure as Code (e.g., Terraform)

Ability to architect and implement AWS applications and networking

Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

Advanced knowledge of application and infrastructure architecture principles

Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

Experience building and supporting enterprise solutions on AWS

Strong understanding of contact center operations (required)

AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Key Responsibilities

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Must-Have Skills

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Required Qualifications

• Exp: 12+ years
• Experience building and supporting enterprise solutions on AWS
• Strong understandin…