AWS Cloud Support Engineer: Incident Response & IAM Expert

Premier Inn Hotels LLC (UAE); Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

Premier Inn Hotels LLC (UAE) is seeking a Cloud Engineer in Phoenix, AZ to support public cloud environments with a strong AWS foundation and hands-on experience across EC2, S3, VPC, IAM, Lambda, ECS/EKS, and RDS/DynamoDB.

The role requires familiarity with GCP and Azure, experience in production support, incident and change management, and scripting with Python or Bash; Terraform or CloudFormation is a plus. Occasional weekend shifts may be required.

Qualifications

• Hands-on experience with AWS and GCP services including EC2, S3, VPC, IAM, Lambda, ECS or EKS, RDS or DynamoDB, API Gateway, EventBridge, and CloudWatch.
• Experience supporting production environments, incident management, change management, and root-cause analysis.
• Strong knowledge of IAM roles/policies, least-privilege access, security groups, and network controls.
• Ability to work Saturdays or Sundays on a rotating schedule every few weeks.

Responsibilities

• Provide hands-on cloud support across AWS, GCP, and Azure environments.
• Monitor, troubleshoot, and resolve incidents in production systems.
• Participate in change management and root-cause analysis efforts.
• Collaborate with teams to implement infrastructure as code using Terraform or CloudFormation.

Skills

Cloud support

AWS

Azure

GCP

Weekend shifts

Tools

Terraform

CloudFormation

Python

Bash

AWS CLI

Job description

Premier Inn Hotels LLC (UAE) is seeking a Cloud Engineer in Phoenix, AZ to support public cloud environments with a strong AWS foundation and hands-on experience across EC2, S3, VPC, IAM, Lambda, ECS/EKS, and RDS/DynamoDB.

The role requires familiarity with GCP and Azure, experience in production support, incident and change management, and scripting with Python or Bash; Terraform or CloudFormation is a plus. Occasional weekend shifts may be required.