Award-Winning Service Advisor | Growth & Customer Care

Friendship Automotive Enterprises; Boone (NC); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Incentives & commissions

Guaranteed income

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Friendship Honda of Boone is seeking a reliable, self-motivated Service Advisor who enjoys helping people. You will greet customers, collect contact and vehicle information, and clearly document vehicle issues and concerns to drive accurate maintenance recommendations.

You will prepare detailed estimates, monitor service progress, and communicate completed work and charges to customers, while verifying invoices and supporting the Service Manager as needed.

Qualifications

• Customer-focused and reliable
• Excellent written and spoken communication
• Ability to work in a process-driven environment
• Fast-paced position with attention to detail
• Professional, well-groomed appearance

Responsibilities

• Greet customers to obtain contact and vehicle information
• Document vehicle issues and customer concerns
• Determine and recommend maintenance or repairs
• Prepare an accurate service cost estimate
• Monitor service progress and update customers
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service

Communication

Process-driven

Detail-oriented

Professional appearance

Job description

Friendship Honda of Boone is seeking a reliable, self-motivated Service Advisor who enjoys helping people. You will greet customers, collect contact and vehicle information, and clearly document vehicle issues and concerns to drive accurate maintenance recommendations.

You will prepare detailed estimates, monitor service progress, and communicate completed work and charges to customers, while verifying invoices and supporting the Service Manager as needed.