AVP, Workers' Compensation Claims – Technical Leader

AmTrust Financial Services, Inc.; Nashua (NH); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

AmTrust Financial Services, Inc. is seeking an Assistant Vice President, Workers Compensation Claim Technical to provide strategic leadership and oversight for our Workers' Compensation Claims organization.

The role combines executive guidance with hands-on technical leadership across multiple office locations, with a hybrid work model. The position emphasizes developing strategies with executive leadership, improving claim outcomes, and fostering collaboration across teams and geographies to

Qualifications

• Bachelor's degree in Business, Insurance, Risk Management, or related field.
• 10 years of leadership experience within Workers Compensation Claims.
• Deep expertise in workers' compensation claim handling, reserving, litigation management, and complex claim resolution.
• Experience leading teams in a matrixed environment.
• Strong analytical, communication, and stakeholder management skills.
• Track record of achieving operational excellence and business results.

Responsibilities

• Lead, coach, and develop a high-performing team of Workers' Compensation Technical Specialists.
• Drive strategic initiatives that improve claim quality, consistency, operational effectiveness, and customer outcomes.
• Partner with executive leadership to develop and execute claim management strategies aligned with business objectives.
• Foster a culture of collaboration, accountability, transparency, and continuous improvement.
• Provide expert technical guidance on complex workers' compensation claims and emerging claim trends.
• Maintain shared accountability for inventory management, reserving, litigation management, and cost-effective claim resolution.
• Serve as the Workers' Compensation Claims liaison to the Quality Assurance program.
• Support national technical training initiatives.

Skills

Leadership

Workers' Compensation knowledge

Stakeholder management

Analytical skills

Communication

Education

Bachelor's degree in Business/Insurance/Risk Management

Master's degree (preferred)

Job description

AmTrust Financial Services, Inc. is seeking an Assistant Vice President, Workers Compensation Claim Technical to provide strategic leadership and oversight for our Workers' Compensation Claims organization.

The role combines executive guidance with hands-on technical leadership across multiple office locations, with a hybrid work model. The position emphasizes developing strategies with executive leadership, improving claim outcomes, and fostering collaboration across teams and geographies to