AVP, Workers Compensation Claims Technical

AmTrust Financial Services, Inc.; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

AmTrust Financial Services, Inc. is seeking an Assistant Vice President, Workers Compensation Claim Technical to provide strategic leadership and technical oversight for the Workers Compensation Claims organization.

This role will ideally operate in a hybrid setup across AmTrust Claims Offices. You will lead a high-performing team, drive initiatives to improve claim quality and outcomes, and partner with executive leadership to align management strategies with business objectives.

Qualifications

• Bachelor’s degree in Business, Insurance, Risk Management, or related field.
• 10+ years of leadership experience within Workers Compensation Claims.
• Deep expertise in workers' compensation claim handling, reserving, litigation management, and complex claim resolution.
• Experience leading teams in a matrixed environment.

Responsibilities

• Lead, coach, and develop a high-performing team of Workers Compensation Technical Specialists.
• Drive strategic initiatives that improve claim quality, consistency, operational effectiveness, and customer outcomes.
• Partner with executive leadership to develop and execute claim management strategies aligned with business objectives.
• Foster a culture of collaboration, accountability, transparency, and continuous improvement.
• Provide expert technical guidance on complex workers' compensation claims and emerging claim trends.
• Maintain shared accountability for inventory management, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
• Serve as the Workers Compensation Claims liaison to the Quality Assurance program.
• Support national technical training initiatives.

Skills

Team leadership

Strategic thinking

Advanced analytics

Stakeholder management

Communication skills

Education

Bachelor’s degree in Business/Insurance/ Risk Mgmt

Master’s degree (preferred)

Job description

Overview

Lead Technical Excellence. Drive Claim Outcomes. Shape Strategy. AmTrust Financial is seeking an accomplished and results-driven Assistant Vice President, Workers Compensation Claim Technical to provide strategic leadership and technical oversight for our Workers Compensation Claims organization.

****This position will ideally work hybrid out of an AmTrust Claims Office****

• Nashua, NH
• Southington, CT
• Latham, New York
• Princeton, New Jersey
• Alpharetta, ATL
• Maitland, FL
• Scottsdale, AZ
• South Jordan, UT

What You’ll Do

• Lead, coach, and develop a high-performing team of Workers Compensation Technical Specialists.
• Drive strategic initiatives that improve claim quality, consistency, operational effectiveness, and customer outcomes.
• Partner with executive leadership to develop and execute claim management strategies aligned with business objectives.
• Foster a culture of collaboration, accountability, transparency, and continuous improvement.
• Provide expert technical guidance on complex workers' compensation claims and emerging claim trends.
• Maintain shared accountability for inventory management, compensability decisions, reserve adequacy, litigation management, and cost-effective claim resolution.
• Serve as the Workers Compensation Claims liaison to the Quality Assurance program.
• Support national technical training initiatives.

Qualifications

• Bachelor’s degree in Business, Insurance, Risk Management, or related field.
• 10+ years of leadership experience within Workers Compensation Claims.
• Deep expertise in workers' compensation claim handling, reserving, litigation management, and complex claim resolution.
• Experience leading teams in a matrixed environment.
• Strong analytical, communication, and stakeholder management skills.
• Track record of achieving operational excellence and business results.

Preferred Qualifications

• Master’s degree in Business, Insurance, Risk Management, or related field.
• Experience leading Home Office Examiners, Technical Specialists, or similar claim oversight teams.
• Professional designations such as CPCU, AIC, ARM, SCLA, or equivalent.

What We Offer

Opportunity to influence workers' compensation claim strategy at a national level while leading a highly respected team of technical claim experts.