Director, Workers’ Comp Claims — Lead High-Impact Team (Hybrid)

AmTrust Financial Services Inc.; Plainsboro Township (NJ); Hybrid; USD 140,000 - 170,000; Full time

Job summary

AmTrust Financial Services seeks a Director of Workers’ Compensation Claims to lead a growing Princeton-based team. This role partners closely with Claims Leadership and Managers (5–8 direct reports) to ensure claims are handled per AmTrust Best Practices while fostering high performance, mentorship, and staff development.

The ideal candidate will have a BA/BS and proven experience leading workers' compensation claims teams, with strong knowledge of WC laws.

Qualifications

• BA/BS degree or equivalent experience.
• Experience leading workers' compensation claims teams.
• Proven ability in staff leadership, coaching and development.
• Familiarity with applicable state and federal WC laws and regulations.
• Local to Princeton, NJ and able to work onsite on a hybrid basis.

Responsibilities

• Lead and develop a team of 5–8 Claim Managers.
• Champion recruitment, mentorship, and internal mobility to grow WC leaders from within.
• Develop short-range plans and budgets aligned with company objectives.
• Ensure adherence to AmTrust policies, procedures, and controls.
• Provide updates on case activity, performance, and needs to Supervisors.
• Guide strategic initiatives based on leadership strengths.
• Improve processes within the claims system and workflow.
• Oversee vendor usage, attorney panel management, and strategy.
• Participate in hearings, depositions, and settlement negotiations as needed.
• Partner with underwriting and sales teams to support business opportunities.
• Conduct audits to ensure quality, compliance and standards.

Skills

Staff leadership

Coaching

Team development

Cross-functional collaboration

Education

BA/BS degree or equivalent

Job description

AmTrust Financial Services seeks a Director of Workers’ Compensation Claims to lead a growing Princeton-based team. This role partners closely with Claims Leadership and Managers (5–8 direct reports) to ensure claims are handled per AmTrust Best Practices while fostering high performance, mentorship, and staff development.

The ideal candidate will have a BA/BS and proven experience leading workers' compensation claims teams, with strong knowledge of WC laws.