AVP, Applications Support — Senior Analyst

Citigroup Inc.; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. in Tampa, FL is seeking an Applications Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and improvements to processes and workflows.

The role combines analytical skills with collaboration across teams to deliver reliable production support. The ideal candidate has 5–8 years in application support, strong communication, and a proven ability to coach others while coordinating with technology and business stakeholders to

Qualifications

• 5-8 years in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.

Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications.
• Maintains application systems that have completed the development stage and operate in daily production.
• Manages, maintains and supports applications and their environments for stability and quality.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize application potential and assess risk and impact of issues.

Skills

Applications Support

Communication

Analytical skills

Team leadership

Coaching

Education

Bachelor’s/University degree or equivalent experience

Job description

Citigroup Inc. in Tampa, FL is seeking an Applications Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and improvements to processes and workflows.

The role combines analytical skills with collaboration across teams to deliver reliable production support. The ideal candidate has 5–8 years in application support, strong communication, and a proven ability to coach others while coordinating with technology and business stakeholders to