Aviation Training Support Specialist

ATP Flight School; Jacksonville (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage starting day one

Dental/Vision/Life Insurance starting?

Job summary

ATP Flight School in Jacksonville, FL is seeking a Training Support Specialist to ensure a smooth training experience for every student by coordinating access to ATP resources and logistical support to complete training on time and on budget.

The role emphasizes customer service, organizational excellence, and strong communication to support student success throughout the Airline Career Pilot Program.

Qualifications

• Customer service-oriented work experience required
• Aviation experience, specifically an understanding of FAA Certification, preferred
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
• Some college coursework preferred
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

Responsibilities

• Works in groups and one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings
• Administer FAA Knowledge Tests via CATS (Computer Assisted Testing Service)
• Schedules and confirms Knowledge Tests, Evaluations, Solo Flights and checkride milestones are on-track
• Contacts Designated Pilot Examiners (DPE's) for checkride availability, schedules student checkrides, verifies feedback, and facilitates the overall checkride experience for students, instructors, and DPE's
• Makes contingency plans for weather, maintenance, aircraft and instructor limitations
• Has intimate knowledge of program outline
• Facilitates introductions to other ATP departments in Training, Financing, Housing, etc. as required
• Records and updates student tracking system to reflect student success
• Conducts ATP Housing bi-weekly inspections

Skills

Customer service

Aviation experience

Private Pilot Certificate

Some college coursework

Organizational skills

Verbal and written communication

Job description

ATP Flight School in Jacksonville, FL is seeking a Training Support Specialist to ensure a smooth training experience for every student by coordinating access to ATP resources and logistical support to complete training on time and on budget.

The role emphasizes customer service, organizational excellence, and strong communication to support student success throughout the Airline Career Pilot Program.