Operation Support Specialist

ATP Flight School; Irving (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical coverage day one

Dental/Vision/Life Insurance day one

401(k) Enrollment

Paid Holidays

Job summary

ATP Flight School in Irving, TX seeks an Operation Support Specialist to handle administrative tasks and support students, instructors, guests, and staff. You will manage check-ins, prepare folders, maintain records, and assist with daily test-center operations.

This role requires high school diploma, strong customer service, aviation experience preferred, and proficiency with office software; no travel is required.

Qualifications

• High school diploma required; some college coursework or degree in business, communications, sales, marketing or related field preferred.
• Excellent customer service experience required.
• Aviation experience preferred.
• Computer proficiency required; experience with 14 CFR Part 142 (preferred but not required).
• Scheduling experience a plus.
• No travel required.

Responsibilities

• Greet students, instructors, guests in a friendly manner and ensure the facility is safe, comfortable and well maintained. Receive and disburse deliveries. Inform management of facility, student and instructor concerns on- and off-site.
• Prepare student folders, student ID badges, rosters and complete student check-in.
• Perform administrative and office support activities including filing, maintaining internal databases
• Prepare and inspect the test room, test stations and supplies to confirm compliance
• Proctor a variety of tests while maintaining a secure testing environment.
• Maintain confidentiality and security of all testing materials.
• Responsible for reception duties; check-in and out of testing candidates.
• Assist with daily test center operations to ensure a safe and secure testing environment.
• Audit and maintain records and prepare audits quarterly.
• Maintain office supplies, stock break room supplies and in-house produced student training materials.
• Complete other duties as assigned.

Skills

Customer service

Administrative support

Data entry

Scheduling

Computer proficiency

Education

High school diploma

Tools

Office software

Job description

About Us

ATP is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career. For over 35 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines.

The role

We are looking for a responsible Operation Support Specialist to perform a variety of administrative and clerical tasks. Among their responsibilities are providing support to students, instructors, guests, and employees, assisting with daily office needs, and handling all aspects of administration for our company.

Responsibilities

• Greet students, instructors, guests in a friendly manner and ensure the facility is safe, comfortable and well maintained. Receive and disburse deliveries. Inform management of facility, student and instructor concerns on- and off-site.
• Prepare student folders, student ID badges, rosters and complete student check-in.
• Perform administrative and office support activities including filing, maintaining internal databases
• Prepare and inspect the test room, test stations and supplies to confirm compliance
• Proctor a variety of tests while maintaining a secure testing environment.
• Maintain confidentiality and security of all testing materials.
• Responsible for reception duties; check-in and out of testing candidates.
• Assist with daily test center operations to ensure a safe and secure testing environment.
• Audit and maintain records and prepare audits quarterly.
• Maintain office supplies, stock break room supplies and in-house produced student training materials.
• Complete other duties as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

• High school required. Some college coursework or degree in business, communications, sales, marketing or related field preferred
• Excellent customer service experience required
• Aviation experience preferred
• Computer proficiency required; experience with 14 CFR Part 142 (preferred but not required)
• Scheduling experience a plus
• No travel required

Benefits

ATP offers a comprehensive employee benefits program, including:

• Starting pay commensurate with experience
• Employer Paid Life Insurance
• Medical coverage (Starting day one!)
• Dental/Vision/Life Insurance (Starting day one!)
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays
• 13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)

Physical Demands

• The physical demands described here must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, see, stand; walk; use hands to finger, handle or feel; and reach with hands and arms, lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ATP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.