Aviation Training Account Executive - Client Success

CAE Inc.; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

CAE, the worldwide leader in aviation training is looking for a Account Executive to join our sales team. If you are someone with a passion for sales and customer service in a dynamic environment within aviation this role is for you.

The Account Executive (AE) role centers around customer success and sales execution for a defined platform. This position serves as the main point of contact for all customer service requests.

Qualifications

• Bachelor's Degree Preferred
• 2-5 years job-related experience
• Strong interpersonal and communication skills
• Working knowledge of FAR Part 91 and 135 preferred
• Frequent customer contact over the phone and ability to communicate effectively
• Customer service oriented
• Pilot's license preferred but not required
• Solid negotiation skills
• Strong listening skills
• Experience with corporate flight departments and/or charter operators preferred
• Proficient verbal and written communication skills

Responsibilities

• Accountable for all revenue bookings within their assigned territory. Owns the client's experience and acts as a link between Operations, Key Accounts, and Inside Sales.
• Responsible for quickly responding to requests to book revenue within the territory with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
• Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
• Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
• Ensure all reporting and CRM entry is done accurately and on time

Skills

Interpersonal skills

Communication skills

Customer service orientation

Negotiation skills

Active listening

Education

Bachelor's degree preferred

Job description

CAE, the worldwide leader in aviation training is looking for a Account Executive to join our sales team. If you are someone with a passion for sales and customer service in a dynamic environment within aviation this role is for you.

The Account Executive (AE) role centers around customer success and sales execution for a defined platform. This position serves as the main point of contact for all customer service requests.