Aviation Account Executive — Customer Success & Revenue

CAE; Orlando (FL); Presencial; USD 60.000 - 95.000; Jornada completa

Descripción de la vacante

CAE, the worldwide leader in aviation training, seeks an Account Executive to join the sales team in Orlando. The AE focuses on customer success and sales execution for a defined platform, coordinating with training and sales to provide an ideal client experience.

The role requires strong communication, negotiation, and organizational skills, with a focus on driving customer satisfaction and retention within the aviation training ecosystem.

Formación

• Bachelor's degree preferred
• 2-5 years job-related experience
• Strong interpersonal and communication skills
• Working knowledge of FAR Part 91 and 135 preferred
• Frequent customer contact over the phone and ability to communicate effectively
• Customer service oriented
• Pilot's license preferred but not required
• Solid negotiation skills
• Strong listening skills
• Experience with corporate flight departments and/or charter operators preferred
• Proficient verbal and written communication skills

Responsabilidades

• Respond to customer requests by phone and email to book training and update the CRM
• Own revenue bookings within the assigned territory and coordinate with Operations, Key Accounts, and Inside Sales
• Ensure bookings are entered correctly and follow up on pre-training changes or questions
• Build and maintain client relationships; act as a trusted training advisor for decision makers
• Resolve customer concerns; provide first-line responses and escalate when needed until resolved
• Ensure reporting and CRM entry is accurate and on time

Conocimientos

Strong interpersonal skills

Effective communication

Customer service oriented

Negotiation skills

Active listening

Experience with corporate flight teams

Educación

Bachelor's degree preferred

Descripción del empleo

CAE, the worldwide leader in aviation training, seeks an Account Executive to join the sales team in Orlando. The AE focuses on customer success and sales execution for a defined platform, coordinating with training and sales to provide an ideal client experience.

The role requires strong communication, negotiation, and organizational skills, with a focus on driving customer satisfaction and retention within the aviation training ecosystem.