Account Executive

CAE; Orlando (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

CAE, the worldwide leader in aviation training, seeks an Account Executive to join the sales team in Orlando. The AE focuses on customer success and sales execution for a defined platform, coordinating with training and sales to provide an ideal client experience.

The role requires strong communication, negotiation, and organizational skills, with a focus on driving customer satisfaction and retention within the aviation training ecosystem.

Qualifications

• Bachelor's degree preferred
• 2-5 years job-related experience
• Strong interpersonal and communication skills
• Working knowledge of FAR Part 91 and 135 preferred
• Frequent customer contact over the phone and ability to communicate effectively
• Customer service oriented
• Pilot's license preferred but not required
• Solid negotiation skills
• Strong listening skills
• Experience with corporate flight departments and/or charter operators preferred
• Proficient verbal and written communication skills

Responsibilities

• Respond to customer requests by phone and email to book training and update the CRM
• Own revenue bookings within the assigned territory and coordinate with Operations, Key Accounts, and Inside Sales
• Ensure bookings are entered correctly and follow up on pre-training changes or questions
• Build and maintain client relationships; act as a trusted training advisor for decision makers
• Resolve customer concerns; provide first-line responses and escalate when needed until resolved
• Ensure reporting and CRM entry is accurate and on time

Skills

Strong interpersonal skills

Effective communication

Customer service oriented

Negotiation skills

Active listening

Experience with corporate flight teams

Education

Bachelor's degree preferred

Job description

CAE, the worldwide leader in aviation training is looking for a Account Executive to join our sales team. If you are someone with a passion for sales and customer service in a dynamic environment within aviation this role is for you.

The Account Executive (AE) role centers around customer success and sales execution for a defined platform. This position serves as the main point of contact for all customer service requests. The AE's focus will be to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. They will coordinate with both training services and sales to provide an ideal experience by acting as an internal champion for the client and a subject matter expert for their respective platform.

The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

Accountable for all revenue bookings within their assigned territory. Owns the client's experience and acts as a link between Operations, Key Accounts, and Inside Sales.

Responsible for quickly responding to requests to book revenue within the territory with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.

Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.

Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.

Ensure all reporting and CRM entry is done accurately and on time.

Knowledge, Skills, and Abilities:

• Bachelor's Degree Preferred
• 2-5 years job-related experience
• Strong interpersonal and communication skills
• Working knowledge of FAR Part 91 and 135 preferred
• Frequent customer contact over the phone and ability to communicate effectively
• Customer service oriented
• Pilot's license preferred but not required
• Solid negotiation skills
• Strong listening skills
• Experience with corporate flight departments and/or charter operators preferred
• Proficient verbal and written communication skills

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.