Aviation Technical Solutions Manager – Training & Support

Gogo Inc.; Connecticut; On-site; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with immediate vesting

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo Inc. in the United States is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, coordinating with Sales, Support, OEMs, and regional teams to ensure a seamless experience.

You will organize international training, manage projects within budgets and timelines, create technical documentation, and advocate Gogo’s service philosophy through collaborative leadership and customer focus.

Qualifications

• Bachelor’s Degree in a related discipline or aviation certification.
• 5+ years of aviation experience or equivalent education/sales experience.
• Extensive knowledge of satellite communications, aircraft avionics, and aviation communications.
• Experience with computer networks, network topology, and cybersecurity best practices.
• Outstanding presentation skills with the ability to communicate technical concepts.
• Must be located in the Northeastern region of the United States.

Responsibilities

• Deliver on-site instruction, training, and technical support for new and existing customers to create the best possible experience.
• Partner with OEMs to provide pre- and post-delivery connectivity training.
• Organize and coordinate international training efforts with the North American team.
• Coordinate customer-facing processes with Sales and Customer Support for a consistent experience.
• Plan and coordinate project schedules, goals, milestones and assign tasks as needed.
• Manage projects within budgets, timelines and specifications.
• Create technical documentation and provide updates on project progress.
• Support company-wide strategies to improve customer responsiveness and achieve business objectives.

Skills

Aviation experience

Satellite communications

Aircraft avionics

Cybersecurity basics

Network topology

Presentation skills

Education

Bachelor’s degree or aviation certification

Tools

CRM tools

Microsoft Office

Job description

Gogo Inc. in the United States is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, coordinating with Sales, Support, OEMs, and regional teams to ensure a seamless experience.

You will organize international training, manage projects within budgets and timelines, create technical documentation, and advocate Gogo’s service philosophy through collaborative leadership and customer focus.