Manager, Technical Solutions

USA-GBA Gogo Business Aviation LLC; United States; Remote; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Immediate vesting 401k plan

Paid time off and volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, coordinating with Sales, Customer Support, OEMs, and regional teams to ensure a consistent, high-quality experience.

You will deliver training, create technical documentation, manage projects within budgets and timelines, and align initiatives to improve responsiveness and outcomes across the business. A strong aviation background and excellent presentation skills are essential.

Qualifications

• Bachelor’s Degree in a related discipline and/or an aviation‑related certification.
• 5+ years of aviation experience or an equivalent combination of education and sales experience.
• Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications.
• Experience with computer networks, network topology, and cybersecurity best practices.
• Outstanding presentation skills with the ability to communicate technical concepts effectively.
• Must be located in the Northeastern region of the United States.

Responsibilities

• Deliver on‑site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services.
• Partner with OEMs to provide pre‑ and post‑delivery connectivity training.
• Organize and coordinate international training efforts while working closely with the North American team.
• Partner with Sales and Customer Support to align customer‑facing processes and support a consistent experience across the business.
• Plan and coordinate project schedules, goals, and milestones, including making project assignments as needed.
• Manage projects within established budgets, timelines, and specifications.
• Create technical documentation and provide updates on project progress.
• Support company‑wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives.
• Demonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork

Skills

Aviation knowledge

Presentation skills

Customer focus

Project coordination

Cross-functional collaboration

Technical training

Education

Bachelor’s Degree or aviation certification

Tools

CRM tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Visio

Job description

Manager, Technical Solutions

Bring Gogo technology to life for customers by delivering the technical expertise, training, and support that create an outstanding connectivity experience.

At Gogo, we’re transforming how people connect in the sky. Our Technical Solutions team helps ensure customers and partners have the knowledge and support they need to successfully use Gogo products and services. As our Manager, Technical Solutions, you’ll provide technical training and support to new and existing customers while coordinating initiatives designed to improve customer responsiveness and experience. You’ll work closely with Sales, Customer Support, Original Equipment Manufacturers (OEMs), and regional teams to align customer‑facing activities throughout the sales, delivery, and support experience. If you’re someone who combines deep aviation and technical knowledge with strong presentation skills, customer focus, and the ability to manage multiple priorities, we’d love to meet you.

What You’ll Do

• Deliver on‑site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services
• Partner with OEMs to provide pre‑ and post‑delivery connectivity training
• Organize and coordinate international training efforts while working closely with the North American team
• Partner with Sales and Customer Support to align customer‑facing processes and support a consistent experience across the business
• Plan and coordinate project schedules, goals, and milestones, including making project assignments as needed
• Manage projects within established budgets, timelines, and specifications
• Create technical documentation and provide updates on project progress
• Support company‑wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives
• Demonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork

What You’ll Bring

• Bachelor’s Degree in a related discipline and/or an aviation‑related certification
• 5+ years of aviation experience or an equivalent combination of education and sales experience
• Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications
• Experience with computer networks, network topology, and cybersecurity best practices
• Outstanding presentation skills with the ability to communicate technical concepts effectively
• Must be located in the Northeastern region of the United States

Even Better If You Have

• Experience delivering technical or connectivity training within the aviation industry
• Has supported OEM customer relationships before and after aircraft delivery
• Exposure to international customer training or support programs
• Knowledge of aviation connectivity technologies and customer environments
• Ability to coordinate technical projects across multiple teams or regions
• Strong time management and organizational skills
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools
• Ability to work cross‑functionally with Sales, Customer Support, OEMs, and geographically dispersed teams

Equal Pay Disclosure(s)

Base Pay: 108,000.00 - 135,000.00 USD.

Annual Target Annual Short-Term Incentive: Bonus Plan at 10% (% of Annualized Base Pay).

Eligible for Incentive Stock Program: No.

Benefits:

• Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs.
• We offer an immediate vesting 401k plan, paid time off and volunteer time off.
• Employees have the option to participate in an Employee Stock Purchase Plan.

Gogo is an Equal Opportunity and affirmative action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E‑Verify (English and Spanish). Right to Work Statement (English and Spanish).

Here at Gogo, we lead with Integrity First. We set the standard in our industry, leading with integrity; we strive to do what’s right, not just what is easy or expedient. Customer Excellence and Mission – We build and deliver with the customers mission in mind, not just our roadmap On Team – We collaborate across functions and business lines globally. People Power the Network – Technology moves fast, but people make the difference; we invest in their growth and treat them with respect.

Gogo is the only multi‑orbit, multi‑band in‑flight connectivity provider offering connectivity technology purpose‑built for business and military/government aviation. Our industry‑leading product portfolio offers best‑in‑class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air‑to‑Ground systems with high‑speed satellite networks, to deliver consistent, global tip‑to‑tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in‑person customer support team. Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.

Connect with us at www.gogoair.com Join our talented, motivated, and diverse group of professionals who welcome extraordinary challenges and are creating the finest inflight connectivity and entertainment experiences in the sky.