Tech Solutions & Training Leader

Gogo-Business-Aviation; United States; Remote; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Immediate vesting 401k plan

Paid time off and volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo-Business-Aviation is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, while coordinating global and regional programs to improve connectivity experiences. You will partner with OEMs, Sales, and Support teams to ensure a consistent customer journey across stages of delivery and service.

The role requires aviation expertise, strong presentation skills, and the ability to manage multiple projects in a fast-paced environment in the

Qualifications

• Bachelor’s degree in a related discipline and/or aviation-related certification.
• 5+ years of aviation experience or an equivalent combination of education and sales experience.
• Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications.
• Experience with computer networks, network topology, and cybersecurity best practices.
• Must be located in the Northeastern region of the United States.

Responsibilities

• Deliver on-site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services.
• Partner with OEMs to provide pre- and post-delivery connectivity training
• Organize and coordinate international training efforts while working closely with the North American team
• Partner with Sales and Customer Support to align customer-facing processes and support a consistent experience across the business
• Plan and coordinate project schedules, goals, and milestones, including making project assignments as needed
• Manage projects within established budgets, timelines, and specifications
• Create technical documentation and provide updates on project progress
• Support company-wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives
• Demonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork

Skills

Aviation expertise

Presentation skills

Customer focus

Multi-priority management

Satellite communications

Aircraft avionics

Cybersecurity best practices

Networking topology

Project coordination

Education

Bachelor's Degree in related discipline

Aviation-related certification

Tools

CRM tools

Microsoft Office

Visio

Documentation tools

Job description

Gogo-Business-Aviation is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, while coordinating global and regional programs to improve connectivity experiences. You will partner with OEMs, Sales, and Support teams to ensure a consistent customer journey across stages of delivery and service.

The role requires aviation expertise, strong presentation skills, and the ability to manage multiple projects in a fast-paced environment in the