Manager, Technical Solutions

Gogo Inc.; Connecticut; On-site; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with immediate vesting

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo Inc. in the United States is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, coordinating with Sales, Support, OEMs, and regional teams to ensure a seamless experience.

You will organize international training, manage projects within budgets and timelines, create technical documentation, and advocate Gogo’s service philosophy through collaborative leadership and customer focus.

Qualifications

• Bachelor’s Degree in a related discipline or aviation certification.
• 5+ years of aviation experience or equivalent education/sales experience.
• Extensive knowledge of satellite communications, aircraft avionics, and aviation communications.
• Experience with computer networks, network topology, and cybersecurity best practices.
• Outstanding presentation skills with the ability to communicate technical concepts.
• Must be located in the Northeastern region of the United States.

Responsibilities

• Deliver on-site instruction, training, and technical support for new and existing customers to create the best possible experience.
• Partner with OEMs to provide pre- and post-delivery connectivity training.
• Organize and coordinate international training efforts with the North American team.
• Coordinate customer-facing processes with Sales and Customer Support for a consistent experience.
• Plan and coordinate project schedules, goals, milestones and assign tasks as needed.
• Manage projects within budgets, timelines and specifications.
• Create technical documentation and provide updates on project progress.
• Support company-wide strategies to improve customer responsiveness and achieve business objectives.

Skills

Aviation experience

Satellite communications

Aircraft avionics

Cybersecurity basics

Network topology

Presentation skills

Education

Bachelor’s degree or aviation certification

Tools

CRM tools

Microsoft Office

Job description

# **Manager, Technical Solutions** ## **Bring Gogo technology to life for customers by delivering the technical expertise, training, and support that create an outstanding connectivity experience.** At Gogo, we’re transforming how people connect in the sky. Our Technical Solutions team helps ensure customers and partners have the knowledge and support they need to successfully use Gogo products and services.As our **Manager, Technical Solutions**, you’ll provide technical training and support to new and existing customers while coordinating initiatives designed to improve customer responsiveness and experience. You’ll work closely with Sales, Customer Support, Original Equipment Manufacturers (OEMs), and regional teams to align customer-facing activities throughout the sales, delivery, and support experience. If you’re someone who combines deep aviation and technical knowledge with strong presentation skills, customer focus, and the ability to manage multiple priorities, we’d love to meet you. ## **What You’ll Do** * Deliver on-site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services* Partner with OEMs to provide pre- and post-delivery connectivity training* Organize and coordinate international training efforts while working closely with the North American team* Partner with Sales and Customer Support to align customer-facing processes and support a consistent experience across the business* Plan and coordinate project schedules, goals, and milestones, including making project assignments as needed* Manage projects within established budgets, timelines, and specifications* Create technical documentation and provide updates on project progress* Support company-wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives* Demonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork ## **What You’ll Bring** * Bachelor’s Degree in a related discipline and/or an aviation-related certification* 5+ years of aviation experience or an equivalent combination of education and sales experience* Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications* Experience with computer networks, network topology, and cybersecurity best practices* Outstanding presentation skills with the ability to communicate technical concepts effectively* **Must be located in the Northeastern region of the United States** ## **Even Better If You Have** You don’t need to check every box below. If you bring experience in some of these areas, we’d especially like to hear from you: * Experience delivering technical or connectivity training within the aviation industry* Has supported OEM customer relationships before and after aircraft delivery* Exposure to international customer training or support programs* Knowledge of aviation connectivity technologies and customer environments* Ability to coordinate technical projects across multiple teams or regions* Strong time management and organizational skills* Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM tools* Ability to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teams ## **Why Gogo?** At Gogo, we’re transforming how people connect in the sky. Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground. You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next. **Ready to help shape the future of connected aviation? Come aboard.****Equal Pay Disclosure(s)****Base Pay**:108,000.00 - 135,000.00 USD Annual**Target Annual Short-Term Incentive**:Bonus Plan at 10% (% of Annualized Base Pay)**Eligible for Incentive Stock Program**:No**Benefits**:Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.