Manager, Technical Solutions

Gogo-Business-Aviation; United States; Remote; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Immediate vesting 401k plan

Paid time off and volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo-Business-Aviation is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, while coordinating global and regional programs to improve connectivity experiences. You will partner with OEMs, Sales, and Support teams to ensure a consistent customer journey across stages of delivery and service.

The role requires aviation expertise, strong presentation skills, and the ability to manage multiple projects in a fast-paced environment in the

Qualifications

• Bachelor’s degree in a related discipline and/or aviation-related certification.
• 5+ years of aviation experience or an equivalent combination of education and sales experience.
• Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications.
• Experience with computer networks, network topology, and cybersecurity best practices.
• Must be located in the Northeastern region of the United States.

Responsibilities

• Deliver on-site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services.
• Partner with OEMs to provide pre- and post-delivery connectivity training
• Organize and coordinate international training efforts while working closely with the North American team
• Partner with Sales and Customer Support to align customer-facing processes and support a consistent experience across the business
• Plan and coordinate project schedules, goals, and milestones, including making project assignments as needed
• Manage projects within established budgets, timelines, and specifications
• Create technical documentation and provide updates on project progress
• Support company-wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives
• Demonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork

Skills

Aviation expertise

Presentation skills

Customer focus

Multi-priority management

Satellite communications

Aircraft avionics

Cybersecurity best practices

Networking topology

Project coordination

Education

Bachelor's Degree in related discipline

Aviation-related certification

Tools

CRM tools

Microsoft Office

Visio

Documentation tools

Job description

We will be accepting applications through November 9, 2026 or until filled.- - -Manager, Technical SolutionsBring Gogo technology to life for customers by delivering the technical expertise, training, and support that create an outstanding connectivity experience.At Gogo, we’re transforming how people connect in the sky. Our Technical Solutions team helps ensure customers and partners have the knowledge and support they need to successfully use Gogo products and services.As our Manager, Technical Solutions , you’ll provide technical training and support to new and existing customers while coordinating initiatives designed to improve customer responsiveness and experience. You’ll work closely with Sales, Customer Support, Original Equipment Manufacturers (OEMs), and regional teams to align customer-facing activities throughout the sales, delivery, and support experience.If you’re someone who combines deep aviation and technical knowledge with strong presentation skills, customer focus, and the ability to manage multiple priorities, we’d love to meet you.What You’ll DoDeliver on-site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and servicesPartner with OEMs to provide pre- and post-delivery connectivity trainingOrganize and coordinate international training efforts while working closely with the North American teamPartner with Sales and Customer Support to align customer-facing processes and support a consistent experience across the businessPlan and coordinate project schedules, goals, and milestones, including making project assignments as neededManage projects within established budgets, timelines, and specificationsCreate technical documentation and provide updates on project progressSupport company-wide strategies and initiatives designed to improve customer responsiveness and achieve business objectivesDemonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamworkWhat You’ll BringBachelor’s Degree in a related discipline and/or an aviation-related certification5+ years of aviation experience or an equivalent combination of education and sales experienceExtensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communicationsExperience with computer networks, network topology, and cybersecurity best practicesOutstanding presentation skills with the ability to communicate technical concepts effectivelyMust be located in the Northeastern region of the United StatesEven Better If You HaveYou don’t need to check every box below. If you bring experience in some of these areas, we’d especially like to hear from you:Experience delivering technical or connectivity training within the aviation industryHas supported OEM customer relationships before and after aircraft deliveryExposure to international customer training or support programsKnowledge of aviation connectivity technologies and customer environmentsAbility to coordinate technical projects across multiple teams or regionsStrong time management and organizational skillsProficiency with Microsoft Word, Excel, PowerPoint, Outlook, Visio, and CRM toolsAbility to work cross-functionally with Sales, Customer Support, OEMs, and geographically dispersed teamsWhy Gogo?At Gogo, we’re transforming how people connect in the sky.Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.Ready to help shape the future of connected aviation? Come aboard.Equal Pay Disclosure(s)Base Pay :108,000.00 - 135,000.00 USD AnnualTarget Annual Short-Term Incentive :Bonus Plan at 10% (% of Annualized Base Pay)Eligible for Incentive Stock Program :NoBenefits :Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers .- - -Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.The EEO is the law and is available here . Gogo participates in E-Verify ( English and Spanish ). Right to Work Statement ( English and Spanish ).