Aviation Technical Solutions Manager

USA-GBA Gogo Business Aviation LLC; United States; Remote; USD 108,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Immediate vesting 401k plan

Paid time off and volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, coordinating with Sales, Customer Support, OEMs, and regional teams to ensure a consistent, high-quality experience.

You will deliver training, create technical documentation, manage projects within budgets and timelines, and align initiatives to improve responsiveness and outcomes across the business. A strong aviation background and excellent presentation skills are essential.

Qualifications

• Bachelor’s Degree in a related discipline and/or an aviation‑related certification.
• 5+ years of aviation experience or an equivalent combination of education and sales experience.
• Extensive knowledge and/or experience with satellite communications, aircraft avionics, and aviation communications.
• Experience with computer networks, network topology, and cybersecurity best practices.
• Outstanding presentation skills with the ability to communicate technical concepts effectively.
• Must be located in the Northeastern region of the United States.

Responsibilities

• Deliver on‑site instruction, training, and technical support for new and existing customers to help create the best possible experience with Gogo products and services.
• Partner with OEMs to provide pre‑ and post‑delivery connectivity training.
• Organize and coordinate international training efforts while working closely with the North American team.
• Partner with Sales and Customer Support to align customer‑facing processes and support a consistent experience across the business.
• Plan and coordinate project schedules, goals, and milestones, including making project assignments as needed.
• Manage projects within established budgets, timelines, and specifications.
• Create technical documentation and provide updates on project progress.
• Support company‑wide strategies and initiatives designed to improve customer responsiveness and achieve business objectives.
• Demonstrate Gogo’s mission, values, and customer service philosophy through effective customer interactions and collaborative teamwork

Skills

Aviation knowledge

Presentation skills

Customer focus

Project coordination

Cross-functional collaboration

Technical training

Education

Bachelor’s Degree or aviation certification

Tools

CRM tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Visio

Job description

Gogo is seeking a Manager, Technical Solutions to lead on-site training and technical support for customers, coordinating with Sales, Customer Support, OEMs, and regional teams to ensure a consistent, high-quality experience.

You will deliver training, create technical documentation, manage projects within budgets and timelines, and align initiatives to improve responsiveness and outcomes across the business. A strong aviation background and excellent presentation skills are essential.